Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Danys Pernas

Hialeah,FL

Summary

Energetic and reliable professional with strong problem-solving abilities and excellent communication skills, adept at navigating complex regulatory compliance and crafting detailed reports. Possesses robust proficiency in data management and analysis, consistently driving informed decision-making and operational efficiency. Committed to leveraging strengths to enhance organizational success and streamline processes. Dedicated to fostering a collaborative environment that supports continuous improvement and innovation.

Overview

3
3
years of professional experience

Work History

Credit Solutions Officer

Space Coast Credit Union
04.2025 - Current
  • Managed member inquiries, providing accurate information regarding account services and product offerings.
  • Advise members on various options to resolve their delinquency, which can include payment plans, loan modifications, refinances, or loan extensions.
  • Contact members with past-due accounts to discuss their situation and create a new payment arrangement to help them become current.
  • Ensure all communication, payment promises, and account updates are accurately and thoroughly documented.
  • Assisted members with account inquiries, providing exceptional customer service and support.

Member Service Specialist

Space Coast Credit Union
10.2023 - 04.2025
  • Continuously surpass customer service standards while ensuring compliance with call volume objectives.
  • Assist members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Respond to customer calls and emails to answer questions about products and services.
  • Deliver functionality assistance via phone and online service platforms.
  • Recommend specific products and services in alignment with individual needs, requirements and specifications.
  • Respond proactively and positively to rapid change.
  • Deliver prompt services to prioritize customer needs.
  • Exhibit high energy and professionalism when dealing with members and staff.

Store Associate/Customer Service

CVS
12.2022 - 09.2023
  • Provide customer service by anticipating customer needs, while showing compassion and care in all interactions, coupled with resolving potential service issues
  • Paying attention to detail while maintaining eye contact to offer help by locating items as requested
  • Support in opening and closing store activities, by handling end- of -shift cash count, to account for all collected cash during my shift

Supervisor In Training (key Holder)

U.S. Polo Association
06.2022 - 12.2022
  • Delivered outstanding customer service while engaging service experience by attending to the customer's needs
  • Support in opening and closing store, by handling end- of -shift cash count, to account for all collected cash during my shift
  • Contributed to a high-energy shopping environment balancing the customer service focus with maintaining superior floor presentation standards
  • Delegated and set standard expectations for floor samples and presentations
  • Trained new incoming associates whilst providing a healthy environment
  • Assist in product replenishment and maintain floor presentations as well as full recovery at end of business day
  • Inform our customers of current promotions as well as new products recently received
  • Efficiently complete the sales transaction at register including
  • After following the product cross-up sale sales protocol

Education

Associate of Science - Business Marketing

Broward College
Pembroke Pines, FL
12-2027

High School Diploma -

Barbara Goleman Senior High
Miami, FL
01.2022

Skills

  • Service Sales
  • Customer Engagement
  • Relationship Building
  • Product Recommendations
  • Product Sales
  • Spanish Fluency
  • Money Handling Abilities
  • Innovation and creativity
  • Written communication

Accomplishments

  • Achieved [Top Earner for 2 months in a row] through effectively helping and offering [ assistance on refinances and applications on members beginning their credit journey i.e Applying for Vehicle or Credit Card loans]

Languages

English
Spanish

Interests

  • Music
  • Working Out and Biking
  • Fashion/Clothing
  • Cooking

Timeline

Credit Solutions Officer

Space Coast Credit Union
04.2025 - Current

Member Service Specialist

Space Coast Credit Union
10.2023 - 04.2025

Store Associate/Customer Service

CVS
12.2022 - 09.2023

Supervisor In Training (key Holder)

U.S. Polo Association
06.2022 - 12.2022

Associate of Science - Business Marketing

Broward College

High School Diploma -

Barbara Goleman Senior High

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