Danzell James
Muskegon
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters a sense of community among students to support individuals in times of need.
Overview
13
13
years of professional experience
Work History
House Parent/Counselor
Muskegon Covenant Academy
02.2024 - Current
- Established a nurturing environment by developing strong relationships with residents and providing emotional support.
- Enhanced the quality of life for all residents by organizing engaging activities and events tailored to individual interests.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
- Promoted culture of respect and understanding among students.
- Improved overall house functioning through diligent supervision of daily chores, meal preparation, and household maintenance tasks.
- Provided crisis intervention when necessary, utilizing effective de-escalation techniques to ensure resident safety and wellbeing.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Conducted weekly meetings with students to review goals, address issues and provide support.
Driver
Uber
01.2016 - 01.2024
- Provide mobility to assistance to disabled passengers.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Improved passenger satisfaction by providing friendly and efficient service during rides.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
Excutive Director/Founder
Aniya (501c3)
01.2019 - 10.2021
- Increased grant funding opportunities by researching potential sources and crafting compelling proposals in alignment with the organization''s mission and goals.
- Expanded organizational reach by identifying partnership opportunities with like-minded organizations and creating joint initiatives that benefited both parties.
- Created impactful marketing materials that effectively communicated the organization''s mission, vision, values, and accomplishments to diverse audiences.
- Created organization's mission and vision statements
Customer Service Manager
Walmart
10.2014 - 05.2018
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Student Mentor
University Of Michigan (Telling It)
05.2016 - 05.2017
- Improved student satisfaction by providing personalized academic support and guidance.
- Enhanced overall student performance through consistent monitoring of progress and tailored improvement strategies.
- Developed individualized learning plans for students to address their unique needs and goals.
- Fostered a supportive learning environment by proactively addressing students'' concerns and challenges.
- Established strong relationships with students, building trust and open communication channels for ongoing support.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Music Librarian & Office Assistant
89.1 WEMU
06.2012 - 06.2015
- Organized music scores
- Entered numerical data into databases in a timely and accurate manner
- Added new material to file records and created new records.
- Received and processed new acquisitions for the library
- Trained staff, students and faculty on the use of library technology.
- Received incoming correspondence and packages and route to correct recipient
- Received and assisted customers and visitors
- Answered and directed phone calls taking detailed messages when necessary
- Performed clerical work such as typing documents printing copying faxing etc.
After School Instructor
Muskegon Heights Public Schools (W.I.A)
09.2011 - 06.2012
- Enhanced student participation by incorporating interactive activities and group projects in after-school sessions.
- Boosted student confidence by providing personalized feedback and guidance on homework assignments.
- Collaborated with fellow instructors to design interdisciplinary activities, fostering a well-rounded educational experience for students.
- Connected with parents to discuss student progress, share resources, and offer support for at-home learning strategies.
- Observed and monitored children's play activities to promote healthy, safe environment.
Education
Bachelor of Arts - Business Administration
Eastern Michigan University
Ypsilanti, MISkills
- Mental Health Support
- Safety Awareness
- Household Management
- Crisis Intervention
- Organizing Activities
- Patience and Empathy
- Cash Flow Management
- Excellent Communication
- Calm Under Pressure
- Project Planning
- Organization and Time Management
- Student Records Managements
Timeline
House Parent/Counselor
Muskegon Covenant Academy
02.2024 - Current
Excutive Director/Founder
Aniya (501c3)
01.2019 - 10.2021
Student Mentor
University Of Michigan (Telling It)
05.2016 - 05.2017
Driver
Uber
01.2016 - 01.2024
Customer Service Manager
Walmart
10.2014 - 05.2018
Music Librarian & Office Assistant
89.1 WEMU
06.2012 - 06.2015
After School Instructor
Muskegon Heights Public Schools (W.I.A)
09.2011 - 06.2012
Bachelor of Arts - Business Administration
Eastern Michigan University
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