Dao Thieu
San Jose,CA
Summary
With more than 9 years of involvement in the Software Development Life Cycle (SDLC) for websites and mobile
applications, seamlessly evolved from a developer to a proficient product manager, showcasing proficiency in both
technical and business realms. In the role of a seasoned project manager, effectively guided cross-functional teams to
meet project milestones and ensure overall product triumph. Possessing a robust skill set encompassing a profound
comprehension of business logic and the capacity to grasp technical solutions. Moreover, demonstrated excellence as
an outsourcing manager, adeptly managing client side projects while efficiently eliciting customer concepts and
resolving uncertainties.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Owner
Apple (Contractor)
Cupertino, CA
04.2023 - Current
- Managing program delivery across two enterprise platforms: StoreBuilder and StoreFront Operations (SFO).
- Provide strategic direction for the team toward AI/ML capabilities.
- Gathering and translating business requirements into clear functional solutions.
- Supporting data validation and issue remediation, with structured reporting to senior management.
- Leading GEO stakeholder calls to elicit feedback, enhancements, and feature requests.
- Prioritizing and maintaining product backlogs aligned with business goals.
- Driving customer guidance feature implementation to improve usability and adoption.
- Documenting BRD, SRS, use cases, and process/solution diagrams.
Project Manager
Google (Contractor)
Sunnyvale, CA
05.2022 - 04.2023
- Conducted in-depth examination of business operations, systems, and procedures to pinpoint opportunities for
enhancement and streamlining. - Directed the implementation of workflows for the introduction of a new region, collaborating with all GCP services teams to integrate innovative approaches.
- Collaborated closely with multifaceted teams such as development, QA, and project management to execute
business solutions effectively. - Supported senior business analysts in the collection and documentation of business needs across diverse projects.
Played a role in crafting business process models, use cases, and workflow diagrams to support project objectives.
Product Manager (Founder)
Digital Transformation Strategy
Ho Chi Minh City
08.2021 - 11.2025
- Identified and formalized new features and enhancements by utilizing prioritization frameworks.
- Led the SDLC process from planning to delivery using Agile methodology and predictive strategies.
- Leveraged UI/UX expertise to collaborate with designers on feature refinement and data flow visualization through
Figma and UML diagrams. - Managed the upkeep and revision of documentation including BRD, SRS, and FRD.
- Presented feature and proposal showcases to customer boards and stakeholders.
Technical Project Manager
SalesHood
San Francisco, CA
08.2018 - 08.2021
- Led and integrated BI tools such as GoodData, Tableau, and PowerBI.
- Executed and optimized SQL for ETL processes.
Analyzed system architecture to understand its strengths and weaknesses, determining opportunities for
improvement. - Created and maintained business process flow diagrams.
- Documented business requirements, process mapping, workflow diagrams, and low-level process documents.
Facilitated relevant Agile ceremonies and rituals.
Education
Bachelor of Science - Information Technology
University Of Science
Ho Chi Minh City10-2018
Skills
- Skilled in Scrum and Agile methodologies, facilitating ceremonies and supporting cross-functional team delivery
- Full-Stack Development Background with strong understanding of front-end and back-end systems
- Requirements Gathering & Analysis, including requirement elicitation, functional specifications, and enhancement definition
- Business Process Analysis and Process Improvement to support operational efficiency
- System Modeling & Documentation, including UML diagrams, use case diagrams, sequence diagrams, flowcharts, and system architecture diagrams
- Management, visualization & document Tools: Radar, Jira, Quip, Chorus, Miro, Lucidchart, Figma
- Software Development Lifecycle (SDLC) knowledge across analysis, design, development, testing, and deployment phases
- Stakeholder Communication & Cross-Functional Collaboration with business and technical teams
Accomplishments
- Reduced EMEIA workflow deployment time by 20% through cross-team alignment and structured review processes.
- Optimized the NPI tracker lifecycle, shortening data validation and issue-fixing timelines by 2 weeks.
- Achieved a 15% improvement in service launch efficiency by implementing new governance rules and validation processes.
- Led the successful launch of 15+ outsourcing projects across diverse workstreams(SaaS, Crypto, Hospitality, integrated & mobile applications) and delivery models.
Certification
- Professional Scrum Master™ I (PSM I) - 6/18/2024
- Scaled Professional Scrum™ (SPS) - 6/26/2024
Timeline
Product Owner
Apple (Contractor)
04.2023 - Current
Project Manager
Google (Contractor)
05.2022 - 04.2023
Product Manager (Founder)
Digital Transformation Strategy
08.2021 - 11.2025
Technical Project Manager
SalesHood
08.2018 - 08.2021
Bachelor of Science - Information Technology
University Of Science