Daoisha Coles
Columbus,Ohio
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Bread Financial
08.2022 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
CUSTOMER SERVICE ASSOCIATE
Safelite Solutions
07.2021 - 09.2023
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they're still satisfied with any purchases
- Informing clients on additional products or services
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
SECURITY OFFICER
Alliance Data
10.2017 - 08.2022
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- First responder to medical and hostile emergencies
- Answer alarms and investigate disturbances
- Circulate among visitors, patrons, or employees to preserve order and protect property
- Ensuring safety of all emergency exits for proper evacuation of premises.
- Conducted regular patrols of key areas to spot and control security concerns.
SECURITY OFFICER
Allied Universal
06.2015 - 10.2017
- Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
Education
Some College (No Degree) - HVAC Installation And Repair
Fortis College
Westerville, OHSome College (No Degree) - Criminal Justice
Miami Jacobs College
Columbus, OHSkills
- Detail Oriented
- Time Management
- Problem Solver
- Critical Thinker
- Excellent People Skills
- Acute Listener
- Decisive
- Attention to Detail
Certification
- Cardiopulmonary Resuscitation (CPR)
- Concealed Carry Weapon (CCW)
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Maintenance Technician
Bread Financial
08.2022 - Current
CUSTOMER SERVICE ASSOCIATE
Safelite Solutions
07.2021 - 09.2023
SECURITY OFFICER
Alliance Data
10.2017 - 08.2022
SECURITY OFFICER
Allied Universal
06.2015 - 10.2017
Some College (No Degree) - HVAC Installation And Repair
Fortis College
Some College (No Degree) - Criminal Justice
Miami Jacobs College