Daphcar Dorsainvil
Boynton Beach,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Psa Airlines
Charlotte, NC
07.2022 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Provided assistance to disabled passengers when necessary.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Customer Service Representative
Tiara east
Boca Raton, FL
04.2017 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Dental Hygiene
Palm Beach State College
Lake Worth, FLSkills
- Customer consulting
- First Aid
- Emergency Response
- Passenger support
- Flight safety
- Customer Service
- Emergency Care
- Cleanliness and sanitation
- FAA Regulations
- Emergency Response Coordination
- Guest Services
- Strong Work Ethic
- Public Speaking
- Food and Beverage Service
- Adult AED and CPR
- Crew Coordination
- Food and beverage preparation
- Emergency Procedures
- Safety Procedures
- Passenger Assistance
- Issue Resolution
Languages
English
Professional
French
Professional
Creole
Professional
References
References available upon request.
Timeline
Flight Attendant
Psa Airlines
07.2022 - Current
Customer Service Representative
Tiara east
04.2017 - 05.2022
Associate of Arts - Dental Hygiene
Palm Beach State College
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