Nile A. Tapp
Los Angeles,United States
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Allegiant Air
Los Angeles, CA
03.2022 - Current
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Shift Supervisor
Red Robin
Cordova, TN
03.2018 - 12.2022
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Leasing Agent
Cannon Management
Riverside, CA
01.2021 - 03.2022
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
Education
Bachelor of Science - Special Education
LeMoyne-Owen College
Memphis, TN05.2021
Skills
- Passenger Behavior Monitoring
- Problem Solving
- Decision Making
- Ticket Checks
- Staff Scheduling
- Negotiation
- Consulting
- Tenant and Owner Liaising
- Grounds and Facility Inspection
- Insurance Coordination
Timeline
Flight Attendant
Allegiant Air
03.2022 - Current
Leasing Agent
Cannon Management
01.2021 - 03.2022
Shift Supervisor
Red Robin
03.2018 - 12.2022
Bachelor of Science - Special Education
LeMoyne-Owen College
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