Carolyn Johnson

Las Vegas,,Nevada

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Results-focused. dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier.

Overview

years of professional experience

Work History

Flight Attendant

United Airlines

03.1999 - 07.2020

Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
Answered passengers' questions and provided solutions to issues arising during flights.
Ensure safety and comfort of customers onboard aircraft.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Worked flexible hours; night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.

Financial Executive Secretary

Memphis City Schools District

02.1972 - 01.1999

Responded to emails and other correspondence to facilitate communication and enhance business processes.
Transcribed phone messages and relayed to appropriate personnel.
Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Created and managed office systems to efficiently deal with documentation.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Executed basic banking and bookkeeping tasks.
Worked with senior management to initiate new projects and assist in various processes.

Education

BBA - Business Administration And Management

LeMoyne Owen College

Memphis, TN

05.1994

Skills

Passenger Behavior Monitoring
Emergency Care
Aircraft Safety Checks
Adult AED and CPR
Emergency Situations Management
Crew Resource Management
Passenger Interaction
Storage Procedures
Federal Guidelines
Flight Operation Assistance
Safety Regulation Compliance
Passenger Care
Annual Reviews
Critical Thinking
Project Requirements
Customer Needs Assessments

Verbal and Written Communication
Company Guidelines
Emergency Procedures Knowledge
Service Quality
Fire Extinguishers
Airline Policies
Regulation and Compliance Monitoring
Evacuation Procedures
Takeoff Instructions
Conflict Resolution Techniques
Medical Emergency Response
PA Systems
Health and Safety Procedures
Safe Environment Planning
Beverage Service
Flight Crew Coordination

Timeline