Monica Diggs
Jacksonville,FL
Summary
Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Orlando, FL
02.2017 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Sales Associate
Belk Department Store
Jacksonville, FL
04.2016 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
Education
Sociology
Florida State College At Jacksonville
Jacksonville, FL02.2015
Diploma - Child Care
Frank H. Peterson Academies
Jacksonville, FL06.2014
Skills
- Brand Promotion
- Aircraft Safety Checks
- Adult AED and CPR
- Passenger Behavior Monitoring
- Cleanliness and Sanitation
- Ticket Checks
- Pre-Flight Briefings
- Public Interaction
- Federal Guidelines
- Airline Policies
- Emergency Procedures Knowledge
- Passenger Interaction
- Regulation and Compliance Monitoring
- Crew Resource Management
- Critical Thinking
- Takeoff Instructions
- Safety Regulation Compliance
- Verbal and Written Communication
- Passenger Care
- Evacuation Procedures
- Beverage Service
- Safety Demonstrations
- Crew Recruitment
- Situational Awareness
- Health and Safety Procedures
Timeline
Flight Attendant
Frontier Airlines
02.2017 - Current
Sales Associate
Belk Department Store
04.2016 - 11.2016
Sociology
Florida State College At Jacksonville
Diploma - Child Care
Frank H. Peterson Academies