Ashley Adams

• Provided safety instructions to passengers prior to takeoff and landing.
• Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
• Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
• Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.

EAP Representative with AFA union (2021-present):

-Provided support to other FAs who are struggling with anxiety/depression/sick calls/addiction.

-On call duties included being available 24/7 to any struggling FA.

-Attended EAP conference and learned techniques and gained resources to better help others in need.

• Greeted visitors and patients in a courteous and friendly manner.
• Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
• Scheduled diagnostic tests and procedures for patients according to established protocols.
• Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.

• Developed and implemented strategies to increase sales volume.
• Solicited feedback from customers on product features and service levels.
• Cross-sold additional products or services based on customer needs.
• Followed up on pending orders and inquiries in a timely manner.
• Assisted in resolving customer complaints in a prompt manner.
• Took inbound calls on headset, promoting products and services to secure new accounts.