William Ramos Duran Bahr
Las Vegas,NV
Summary
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
Las Vegas
05.2020 - Current
- Delivered exceptional customer service by addressing passenger needs and resolving conflicts efficiently as a whole or based on Individual Needs
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Managed in-flight services, providing food and beverage options while ensuring timely delivery.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Conducted pre-flight briefings to inform crew members of safety protocols and emergency procedures.
- Collaborated with team members to maintain cabin cleanliness and prepare for boarding processes.
- Ensured passenger safety and compliance with federal regulations during all flight opera
Beverage Manager
Excalibur Casino and Hotel
03.2016 - Current
- Manage Assistant Managers and daily F&B operations.
- Effectively plan a casino refresh and execute changes accordingly to the CBA.
- Coach and train on policies and procedures.
- Communicate, train and support all company initiatives to front and back of the house staff.
- Ensures compliance with all food and beverage and Health regulations.
- Discipline or commend employees following departmental rules and complying with the Union contract.
General Manager
Beaumont's Southern Kitchen-Texas Station Casino
Las Vegas, NV
10.2018 - 02.2020
- Open and execute opening details of new venue
- Completed talent acquisition and management for internal/external placements.
- Created effective organizational systems for reports, agendas, contracts and records.
- Monitored equipment and food inventory worth and purchased all supplies.
- Maintained project quality with a hands-on management style.
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Implemented staff training programs, fostering team development and improving service standards.
Assistant Beverage Manager
Bellagio Resort and Casino
04.2016 - 03.2017
- Make daily floor plans per shift to ensure proper rotation and coverage of stations.
- Coach and train on policies and procedures.
- Communicate, train and support all company initiatives to front and back of the house staff.
- Ensures compliance with all food and beverage and Health regulations.
- Discipline or commend employees following departmental rules and complying with the Union contract.
Casino Beverage Manager
The Cosmopolitan
12.2013 - 01.2016
- Identifies, evaluates and develops strategies to increase revenue and guest satisfaction.
- Ensures compliance with all food and beverage and Health regulations.
- Monitors equipment and inventory levels and takes appropriate action.
- Setup and follow through the hiring process for new hire and transfer employees.
Assistant Food and Beverage Manager
MGM Grand Hotel & Casino
01.2013 - 12.2013
- Manage all activities of late night shifts including cleaning of bars.
- Scheduling and approving of Paid Time Off for porters.
- Approving payroll and ability to work multiple systems.
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Safety procedures
- Emergency procedures
- Cultural awareness
- Leadership qualities
- Passenger assistance
- Emergency situations management
- Problem-solving
- Emergency response coordination
- Flight safety
- FAA regulations
- Passenger safety management
- Company policy adherence
- Issue resolution
- Conflict resolution
- Calm under pressure
- Guest services
- Cleanliness and sanitation
- Preflight briefings
- Brand promotion
- Teamwork and cooperation
- Safety briefings
- In-flight announcements
- Multitasking Abilities
- Safety demonstrations
Certification
- Champion of Diversity - MGM Grand Casino- Las Vegas / Sept 2013 Class of 619
- ServSafe Certified / Feb17 2015 to Feb17 2020William Ramos Duran Bahr, 10452 Asana St, Las Vegas, NV, 89178
Timeline
Flight Attendant
Spirit Airlines
05.2020 - Current
General Manager
Beaumont's Southern Kitchen-Texas Station Casino
10.2018 - 02.2020
Assistant Beverage Manager
Bellagio Resort and Casino
04.2016 - 03.2017
Beverage Manager
Excalibur Casino and Hotel
03.2016 - Current
Casino Beverage Manager
The Cosmopolitan
12.2013 - 01.2016
Assistant Food and Beverage Manager
MGM Grand Hotel & Casino
01.2013 - 12.2013