Daphene Flewelling
Biddeford,ME
Summary
Dynamic and results-driven professional with a proven track record at Edward Jones, excelling in customer relationship management and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Adept at utilizing software tools to streamline processes, consistently achieving project objectives under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. BOA
Edward Jones
Newburgh, New York
09.2015 - 05.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Christian Education
Elim Bible College
Lima, NY05-1974
Skills
- Customer relationship management
- Software utilization
- Problem solving
- Attention to detail
- Active listening
- Calm under pressure
- Effective communication
Certification
- Within the first year, my FA and I were invited to St. Louis for insurance train
- Level awards (went from 8 to 10)
L
Timeline
Sr. BOA
Edward Jones
09.2015 - 05.2024
Christian Education
Elim Bible College
Similar Profiles
Jessica MendietaJessica Mendieta
Operations Generalist at EDWARD JONESOperations Generalist at EDWARD JONES
Sherry MagnessSherry Magness
Branch Support & Data Specialist at Edward JonesBranch Support & Data Specialist at Edward Jones
Daniel DiLisio JrDaniel DiLisio Jr
On-Call Branch Office Administrator at Edward JonesOn-Call Branch Office Administrator at Edward Jones
Murielle Ouandji YongwaMurielle Ouandji Yongwa
Caregiver at Right At Home Health CareCaregiver at Right At Home Health Care
Lindsey AyreLindsey Ayre
Medical Assistant at Optima Dermatology and Medical AestheticsMedical Assistant at Optima Dermatology and Medical Aesthetics