Daphene Waites Mitchell
Lancaster
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Event Air Consultant
Air Fulfillment Services
04.2018 - Current
- Support 26 accounts complete a quarterly audit, provide a full monthly report for the managers of all tickets (Full, Partial, No Value, and Refund), log expired tickets and destroy, captured refund information and process refunds on the weekly basis.
- Work with several third party tools to input tickets and to run reports (Ticket minder, Unity, and Docutrak).
- Uploaded unused tickets for client in Cliqbook and GetThere.
- Performed weekly reports for all Ticket minder, Unity, and Docutrak Accounts.
- Full reports to each manager of all tickets on a monthly basis.
- Help Customer Service when needed.
- Coordinated and assessed rates for large groups as well as insuring arrangements were meeting with exceptional satisfaction.
- Answered over 100 calls requesting information from either transportation, packages from many destinations or inquiries about changes or any other requests the public or agents may request.
- Quote and computer costs using estimating programs, tariff contracts, vendors or any of the many other references at hand.
- Knowledgeable in many PC based software as related to word processing, spreadsheets, Microsoft Office Excel, Microsoft Office Publisher and intra/internet use.
- Also experienced in SABRE, HotelMate, and Protours, as well as 10-Key.
- Received many awards such as Agent of the Month-2002, Employee of the Year-1996 and Quarter-1996, Employee of the Year-1992 and Month-1992.
Group Air Coordinator
Galactic Performance Solutions
Arlington
02.2013 - 04.2018
Corporate Travel Consultant
American Express Business Travel Service
San Antonio
04.2010 - 02.2013
- Corporate Travel Consultant for L-3 Communication, Citigroup, Johnson and Johnson, and Ernst and Young.
Education
Travle And Tourism -
Ashford University
San Diego, CA 02.2021 - 04.2026
Awards
- Agent of the Month, 2002
- Employee of the Year, 1996
- Quarter, 1996
- Employee of the Year, 1992
- Month, 1992
Timeline
Travle And Tourism -
Ashford University
02.2021 - 04.2026
Event Air Consultant
Air Fulfillment Services
04.2018 - Current
Group Air Coordinator
Galactic Performance Solutions
02.2013 - 04.2018
Corporate Travel Consultant
American Express Business Travel Service
04.2010 - 02.2013