Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Desiree Ingham

Urbandale

Summary

Dynamic Event Air Manager with extensive experience at ITA, excelling in group travel management and client relationship building. Proven ability to coordinate complex incentive travel programs while managing budgets and ensuring seamless travel experiences. Skilled in GDS usage and renowned for exceptional problem-solving and attention to detail.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Event Air Manager

ITA
West Des Moines
11.2011 - Current
  • Coordinates and manages incentive travel programs. Arrange and book tickets for all groups, events, and corporations. Booking air for couples and families traveling to the incentive trip destination. Also manages the air budget, providing updates on the program from the beginning to the end. Arranging upgrades and some deviations from the original destination. Handling multiple incentive trips at once. Either domestic, Caribbean, or international destinations.
  • Knowledge of Apollo and Travelport, plus. Working with internal team members to make the travel for the participant go smoothly. I have handled internal travel for internal team members traveling on the incentive programs. Work independently and can multitask on multiple programs at once, booking them all from the beginning to the end.

Corporate Travel Represtative

Wells Fargo Financial Services Company
Des Moines
01.2005 - 09.2009
  • Client base: 100% domestic corporate travel, including individual and group needs for Wells Fargo Financial employees traveling on company business. GDS: Apollo. Full-service provider of airline sales, hotel, and car rental reservations in a fully electronic environment. Special assignments: NASCAR and Sales Training Groups.

Corporate Travel Consultant

Carlson Wagonlit
Des Moines
05.1999 - 03.2002
  • On-site Principal Financial. Client base: 100% corporate travel for principal employees and clients, GDS Apollo.
  • Arranged airline ticket sales and refunds, booking corporate travel trips with hotel accommodations and car rentals.

Education

High School Diploma -

Dowling Catholic High School
West Des Moines
05-1985

Some College (No Degree) - Office Adminstration/travel Program

American Institute of Business
Des Moines

Some College (No Degree) -

Drake University
Des Moines

Some College (No Degree) - Certification of Travel Studies

American College of Travel
Des Moines

Skills

  • Event coordination
  • GDS usage
  • Group travel management
  • Ticketing systems
  • Client relationship management
  • Customer service
  • Problem solving
  • Attention to detail
  • Time management
  • Travel budgeting

Accomplishments

  • Received some Be the Reason where teammebers within the company recognize you for the well work you have done and provided on programs and within the company

Certification

  • Certification of Travel industry

Timeline

Event Air Manager

ITA
11.2011 - Current

Corporate Travel Represtative

Wells Fargo Financial Services Company
01.2005 - 09.2009

Corporate Travel Consultant

Carlson Wagonlit
05.1999 - 03.2002

High School Diploma -

Dowling Catholic High School

Some College (No Degree) - Office Adminstration/travel Program

American Institute of Business

Some College (No Degree) -

Drake University

Some College (No Degree) - Certification of Travel Studies

American College of Travel

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