Daphine Arceneaux
Accounting Professional
Lafayette,LA
Summary
Detail-oriented accounting professional with a Bachelor of Science in Accounting and experience in data analysis, account reconciliation, and compliance. Skilled in GAAP principles, journal entries, variance analysis, and financial reporting, with a strong ability to manage account adjustments, reimbursements, and transaction accuracy. Proficient in Microsoft Excel (Pivot Tables, VLOOKUP), QuickBooks, and ERP systems. Adept at maintaining precise financial records, identifying discrepancies, and optimizing processes to improve efficiency. Seeking to apply analytical and problem-solving skills in an accounting role focused on accuracy, compliance, and financial integrity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Adjustments & Reconciliation Specialist
Teleperformance USA
04.2024 - Current
- Evaluated customer goodwill requests, assessing eligibility for financial assistance related to vehicle repairs and service inconveniences.
- Reviewed customer cases, repair histories, and warranty details to determine appropriate goodwill solutions.
- Processed financial adjustments, reimbursements, and service goodwill credits, ensuring compliance with company policies.
- Maintained detailed case records for auditing and reporting purposes, verifying data accuracy.
- Communicated with dealerships and internal teams to coordinate resolutions, achieving a high case resolution rate
Licensed Insurance & Account Specialist
Everise
09.2023 - 04.2024
- Assisted clients in policy selection and account management, ensuring adherence to industry regulations.
- Reviewed customer information and financial eligibility, improving enrollment accuracy by 15%.
- Maintained detailed documentation, contributing to streamlined audits and compliance tracking.
- Optimized case resolution processes, reducing client wait times by 10%.
Licensed Insurance Agent
eHealth
04.2022 - 06.2023
- Built and maintained relationships with clients, achieving 95% client satisfaction rate
- Increased enrollment accuracy by 20% through implementation of new information verification
- Maintained 90% first-call resolution rate handling average of 60 inbound/outbound calls per day
Claims Analyst
TTEC
08.2021 - 04.2022
- Reviewed and processed claims, identifying underpayment patterns and discrepancies
- Conducted account reconciliations and variance analysis, improving efficiency by 25%
- Maintain compliance with GAAP and internal audit standards
- Managed an average of 40+ claims per day, improving resolution timelines
- Assisted in reporting and documentation, reducing data errors by 15%
Customer Service/Sales Rep
AT&T
04.2019 - 07.2021
- Assisted customers with billing inquiries, payment processing, and account adjustments, ensuring accurate financial transactions
- Analyzed customer account data to recommend appropriate plans, increasing customer satisfaction
- Processed an average of 80+ service requests daily, improving resolution efficiency by 20%
- Maintained detailed customer account records to support audits and reporting
Retail Merchandiser
ProVantage Corporate Solutions
10.2018 - 03.2019
- Executed planograms to maintain accurate product presentation
- Installed and adjusted store fixtures, maintained cleanliness, and achieved visual merchandising goals
Direct Support Worker
Leading Home Care
05.2016 - 09.2018
- Assisted individuals with disabilities in leading self-directed lives
- Provided support at home, work, school, church, and community places
Education
Bachelor's degree - Accounting
Southern New Hampshire University
01.2023 - 11 2024
Certificate - Medical Billing & Coding
Purdue-Fort Wayne
01.2017 - 1 2018
Skills
Microsoft Excel
Certification
Accident & Health Insurance License
Personal Information
Willing To Relocate: Anywhere
Timeline
Financial Adjustments & Reconciliation Specialist
Teleperformance USA
04.2024 - Current
Licensed Insurance & Account Specialist
Everise
09.2023 - 04.2024
Bachelor's degree - Accounting
Southern New Hampshire University
01.2023 - 11 2024
Licensed Insurance Agent
eHealth
04.2022 - 06.2023
Claims Analyst
TTEC
08.2021 - 04.2022
Customer Service/Sales Rep
AT&T
04.2019 - 07.2021
Retail Merchandiser
ProVantage Corporate Solutions
10.2018 - 03.2019
Certificate - Medical Billing & Coding
Purdue-Fort Wayne
01.2017 - 1 2018
Direct Support Worker
Leading Home Care
05.2016 - 09.2018
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