Daphine Maddox
Milledgeville,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results and I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
21
21
years of professional experience
Work History
Commercial Truck Driver
Red White Blue Intermodal
08.2019 - Current
- Deliver loads to customers
- Return container to port
Commercial Truck Driver
TMX INTERMODAL
02.2018 - 08.2019
- Deliver or pick up merchandise
Commercial Truck Driver
Howard Sheppard
01.2016 - 02.2018
- Deliver kaolin to different site
Customer Service Representative
Housing Authority
10.2002 - 05.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Acknowledged and resolving customer complaints
- process customer accounts and file documents
- follow communication procedures, guidelines, and policies.
- Complete time for payroll
- Submitted PO for purchased invoices.
Education
High school diploma -
Baldwin High School
Milledgeville, GASkills
- Microsoft Office
- Calm and Professional Under Pressure
- Floor pallet jack
- Commercial Vehicle Experience
- Sales Expertise
- Active Listening
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Interpersonal Communication
- Punctual and Dependable
Timeline
Commercial Truck Driver
Red White Blue Intermodal
08.2019 - Current
Commercial Truck Driver
TMX INTERMODAL
02.2018 - 08.2019
Commercial Truck Driver
Howard Sheppard
01.2016 - 02.2018
Customer Service Representative
Housing Authority
10.2002 - 05.2012
High school diploma -
Baldwin High School
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