Daphine Washington
Brooklyn,NY
Summary
Skilled at learning new models quickly, working well under pressure, and communicate ideas clearly and efficiently. Result driven individual with an exceptional work ethic. Proven ability to work as a team, as well as independently. Skilled at grasping new concepts easily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist, Front Office Representative, or similar role
Oceanview Manor Home For Adults
2020.05 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Developed and implemented programs to engage and empower underserved populations.
- Administered and tracked client service payments.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Facilitated outreach activities to build community awareness.
- Monitored and evaluated impact of social services on community.
- Monitored progress towards service plan goals.
- Developed and implemented strategies to enhance quality of social services.
- Implemented and developed programs to address poverty and inequality.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and maintained relationships with community organizations and agencies.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Collaborated with various stakeholders to promote social services.
- Coordinated with local government to provide resources to clients.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitated communication between clients and other service providers.
Shift Supervisor
Link Home Care
2020.02 - Current
Delivery Driver
UberEATS
2019.04 - Current
Cashier
McDonalds
2010.07 - 2020.09
Sales Associate
Bath and Body Works
2015.10 - 2020.03
Childcare Provider
Little Honey Combs Daycare
2008.08 - 2010.10
Education
High School Diploma -
Eleanor Roosevelt High School
Washington, DC06.1989
Skills
- Cleaning Experience
- Cash Handling (4 years)
- Shift Management
- Laundry
- Food Service
- Childcare
- Inventory Control
- Food Preparation
- Home Care
- Caregiving
- Food Safety
- Cashiering
- Meal Preparation
- Store Management Experience
- Senior Care
- Retail Sales
- Supervising experience
- Customer service
- Computer skills
- Microsoft Office
- Hotel experience
- Developmental disabilities experience
- Autism experience
- Medication Administration
- Case Management
- Merchandising
- Typing
- Operations management
- Human resources
- Banking
- Healthcare management
- Public relations
- Cost control
- Time management
- Leadership
- Communication skills
- Hospitality
- Social media management
- Microsoft Access
- Zendesk
- ADLs
- Databases
- Documentation review
- Clerical experience
- Google Suite
- Windows
- CSS
- Office Management
- Bookkeeping
- File Management
- Technical Support
- Data Entry
Certification
- Driver's License
- Non-CDL Class C
- Food Handler Certification
- Certified Case Manager
Assessments
Supervisory skills: Motivating & assessing employees, 10/01/20, Completed
Timeline
Receptionist, Front Office Representative, or similar role
Oceanview Manor Home For Adults
2020.05 - Current
Shift Supervisor
Link Home Care
2020.02 - Current
Delivery Driver
UberEATS
2019.04 - Current
Sales Associate
Bath and Body Works
2015.10 - 2020.03
Cashier
McDonalds
2010.07 - 2020.09
Childcare Provider
Little Honey Combs Daycare
2008.08 - 2010.10
High School Diploma -
Eleanor Roosevelt High School
- Driver's License
- Non-CDL Class C
- Food Handler Certification
- Certified Case Manager
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