Daphne Beverly

• I am a Medical Receptionist for a busy orthopedic practice providing musculoskeletal care for North/South end Seattle's patient population.
• I am currently working on two systems, Next Gen and Epic, to complete the patient's official check in process etc.
• And Maintain provider templates and appointment for scheduling.
• And also adding and updating Nextgen scheduled appointments to Epic for day-to-day operations for the doctor's and PAs for all three clinic sites.
• I have worked on checking the E-faxes daily for NSA forms to be printed and saved to the E-fax folder in the share drive.
• These forms will be prepped and labeled with the appointment and clinic/day and filed and pulled when the patient arrives to sign and date before the appointment.
• My duties are to serve patients with care and compassion, completing registration and eligibility verification through daily entering and updating insurance loading, entering L&I/MVA/Self pay information during check-in for the appointment visit in an accurate and timely manner.
• Review demographics, informing patients of their copay and deductible responsibilities, check patients out and assist with scheduling follow-up appointments at other locations.
• Contribute as a key player on a high performing team etc.
• Check in Brand new patients asking detailed questions such as which body part, any imaging done, insurance information. Referrals etc.
• Scanning patients' Medical Records into their accounts, helping with medical scheduling on Dialpad as backup when it gets shorthanded.
• Worked on the Patient balance Report adding balances to account for bill pay etc.
• Prepare patients procedure paperwork prior to their scheduled appointment date, Check-in patients for their Procedure visit and go over paperwork and signatures etc.
• Trained in the MRI dept on checking in patients and understanding the departments layout.
• Assisting in Medical Records with the On Base app dropping and adding completed FAX into a folder for further scanning and work completion.
• A busy orthopedic practice providing musculoskeletal care for North/South end Seattle's patient population.
• Managed patient scheduling and appointment confirmations to optimize office efficiency.
• Coordinated insurance verification processes to ensure accurate billing and patient coverage.
• Handled patient inquiries and concerns, providing excellent customer service in a fast-paced environment.
• Streamlined front desk operations through effective communication with medical staff and patients.
• Trained new receptionists on office protocols, improving onboarding efficiency and team cohesion.
• Implemented electronic health record (EHR) systems for improved data management and patient tracking.
• Monitored inventory levels of office supplies, ensuring availability for daily operations without excess expenditure.
• Developed standard operating procedures that enhanced workflow consistency and reduced patient wait times.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Supported office staff and operational requirements with administrative tasks.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
• Enhanced team collaboration by organizing regular staff meetings to address office needs.
• Improved office ambiance, selecting music and reading materials for waiting area.
• Improved workflow efficiency, organizing back-office supplies and equipment.
• Enhanced office efficiency by implementing new filing system for patient records.
• Facilitated patient education by distributing relevant health and wellness pamphlets.
• Improved accuracy of patient data with meticulous record-keeping.
• Managed patient appointments efficiently, reducing wait times significantly.
• Streamlined office communication by effectively coordinating between doctors and nurses.
• Supported positive patient experience by offering assistance with filling out health forms.
• Fostered welcoming environment, greeting patients warmly upon arrival.
• Enhanced patient experience by maintaining clean, organized reception area.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Conducted patient intake interviews, recording and documenting relevant information.
• Managed office bookkeeping with insurance billing and patient payments.
• Received and routed laboratory results to correct clinical staff members.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Registered and verified patient records before triage with most up-to-date information.
• Processed medical insurance claims and payments.
• Prepared and processed patient referrals and transfer requests.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Obtained payments from patients and scanned identification and insurance cards.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Performed various administrative tasks by filing, copying and faxing documents.
• Enhanced patient understanding by providing clear explanations of treatment procedures.
• Increased patient satisfaction by answering inquiries with empathy and professionalism.
• Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
• Optimized appointment scheduling to maximize doctor availability.
• Reduced administrative errors by consistently verifying insurance information.
• Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
• Supported patient care by scheduling appointments to accommodate urgent health needs.
• Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.

• My duties are to greet/and checking in patients on Epic, take out/inbound calls, to schedule patients for follow-up appointments verify and scan insurance card for updated information enter and verify insurance etc.
• Review and enter Referral information, scan paperwork into the patient's chart, Open case is selected to verify if a patient's authorization has been approved or still pending before a procedure is scheduled.
• Referral preparation for scheduling calls to schedule patients after the doctor reviews it, taking patient copay's, printing out labels for new patient paperwork and any additional paperwork for follow-up appointment visits.
• Create Hospital Account daily, scan in new patients registration paperwork and add in the label account number into the system, enter pain assessment information to tablets that are provided for pain patients etc.
• Coordinated patient appointments and referrals to enhance care continuity.
• Implemented electronic health record updates to ensure accurate patient information.
• Collaborated with multidisciplinary teams to streamline patient care processes.
• Developed training materials for new staff, improving onboarding efficiency.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Resolved customer complaints using established follow-up procedures.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Delivered support to medical staff in completion of patient paperwork.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Engaged with patients to provide critical information.
• Organized patient records and database to facilitate information storage and retrieval.
• Followed document protocols to safeguard confidentiality of patient records.
• Trained new staff on filing, phone etiquette and other office duties.
• Responded to inquiries by directing calls to appropriate personnel.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Greeted and assisted patients with check-in procedures.
• Provided excellent customer service to patients and medical staff.
• Facilitated communication between patients and various departments and staff.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Verified patient insurance eligibility and entered patient information into system.
• Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
• Managed patient records with strict adherence to confidentiality and accuracy standards.
• Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
• Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
• Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
• Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
• Streamlined patient admission processes, reducing wait times and improving overall efficiency.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
• Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
• Delivered excellent patient experiences and direct care.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Managed complex case scenarios, ensuring comprehensive support for patients' needs.

• PSR will function as an integral member of the clinical team to ensure safe care is provided for the patient and teammates.
• The PSR will meet patients at the outside entry to clinics and ask initial health screening questions before patient proceeds into clinic for their appointment, register patient for appointments and update/verify existing patients and adding new patient insurance information etc.
• Welcomed patients and visitors, creating positive first impressions and enhancing overall experience.
• Managed patient check-in process, ensuring accuracy and efficiency in appointment scheduling.
• Provided clear directions and assistance, addressing inquiries to promote a welcoming environment.
• Collaborated with healthcare staff to streamline patient flow and reduce wait times effectively.
• Implemented feedback mechanisms to improve visitor interactions and satisfaction levels continuously.
• Coordinated with security personnel to maintain safety protocols while assisting guests efficiently.
• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
• Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
• Answered customer questions and pointed individuals in right directions.
• Provided friendly, attentive service throughout peak times for responsive customer care.
• Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
• Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
• Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
• Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
• Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
• Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
• Acted as first point of contact for visiting clients and customers.
• Recommended products and services to customers based on personalized needs.
• Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
• Maintained clean, organized environments for presentable front-of-house areas.
• Processed cash, credit and debit transactions accurately, limiting discrepancies.
• Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
• Enhanced customer satisfaction by providing friendly and efficient service upon entry.
• Coordinated with other staff members to ensure proper coverage of entrances during breaks or shift changes.
• Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
• Fielded customer complaints and notified managers.
• Retained knowledge of promotions, products and services for informative customer advice.
• Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
• Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
• Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.
• Developed training materials to enhance onboarding processes for incoming team members effectively.
• Contributed to team efforts by accomplishing related tasks as needed, ensuring operational efficiency.
• Maintained cleanliness and organization of entrance area, contributing to positive first impression.
• Provided accurate information about promotions and store layout to visitors, enhancing their shopping experience.
• Actively learned about new products and services to provide up-to-date information to customers.
• Enhanced visitor satisfaction by providing warm, welcoming greetings upon entrance.
• Assisted with inventory control measures by reporting discrepancies found at entrance.
• Directed customers to appropriate departments, ensuring smooth shopping experience.
• Supported event setups to ensure seamless execution of promotional activities.
• Facilitated positive working environment by actively participating in team meetings and trainings.
• Monitored entry and exit points, ensuring safe environment for all visitors.
• Provided feedback to management on customer concerns and suggestions, helping improve store services.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Managed multiple tasks simultaneously and completed all assigned duties each shift.

• PSR will function as an integral member of the clinical team to ensure safe care is provided for the patient and teammates.
• The PSR will meet patients at the outside entry to clinics and ask initial health screening questions before patient proceeds into clinic for their appointment, register patients for appointments and update/verify existing patients and adding new patient insurance information etc.
• Facilitated patient appointments, ensuring effective communication between patients and healthcare providers.
• Managed patient inquiries, resolving issues promptly to enhance overall satisfaction.
• Coordinated insurance verification processes, streamlining patient intake procedures for efficiency.
• Developed improved workflows for appointment scheduling, reducing wait times significantly.
• Analyzed feedback trends to recommend enhancements in service delivery and operational processes.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Used Epic to schedule appointments.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Handled customer service inquiries in person, via telephone and through email.
• Assisted patients in filling out check-in and payment paperwork.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Entered patient demographic and insurance data into electronic medical record system.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.
• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
• Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Answered incoming calls, scheduled appointments and filed medical records.
• Provided excellent customer service to patients and medical staff.
• Verified patient insurance eligibility and entered patient information into system.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Facilitated communication between patients and various departments and staff.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Engaged with patients to provide critical information.
• Responded to inquiries by directing calls to appropriate personnel.
• Resolved customer complaints using established follow-up procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Organized patient records and database to facilitate information storage and retrieval.
• Delivered support to medical staff in completion of patient paperwork.
• Recommended service improvements to minimize recurring patient issues and complaints.

• Developed new strategies for customer retention activities.
• Negotiate service order requests from customers for installation and related services.
• Accurately compute and quote customer monthly charges, adjustments and balances.
• Utilize billing system to assist clients with billing transactions.
• Developed customer retention strategies to enhance loyalty and reduce churn rates.
• Collaborated with cross-functional teams to address customer concerns effectively.
• Analyzed customer feedback to identify trends and improve service offerings.
• Implemented targeted communication plans to engage at-risk customers proactively.
• Trained new staff on retention tactics and best practices for customer engagement.
• Monitored key performance indicators to assess effectiveness of retention initiatives.
• Facilitated workshops focused on enhancing team knowledge of customer needs and preferences.
• Streamlined processes for handling customer inquiries, resulting in improved response times.
• Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
• Built constructive customer relationships to improve loyalty and recommendations.
• Evaluated current customer retention strategies and recommended improvements.
• Increased team productivity by providing training on best practices for retaining customers.
• Analyzed customer data to identify trends, providing valuable insights for retention initiatives.

• Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
• Directing 100+ companies daily in training and business development content.
• Renewing business relationships and provide partner program information.
• Liaised with senior officers to ensure ongoing quality assurance program integrity.
• Evaluated situations and delivered targeted solutions using various tools and resources.

• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Developed tailored travel solutions for diverse client needs, enhancing customer satisfaction and loyalty.
• Analyzed market trends to identify new sales opportunities, driving strategic initiatives and revenue growth.
• Collaborated with cross-functional teams to streamline booking processes, improving operational efficiency.
• Mentored junior consultants, fostering skill development and promoting a collaborative team environment.
• Managed client relationships through effective communication and follow-ups, ensuring consistent service quality.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Followed up with existing customers to provide additional support and address concerns.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Responded to telephone and in-person requests for information.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Stayed knowledgeable on latest Cruise Ship innovations and technological advancements through continuous training.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

•Provided daily services to support the needs of customers and employees throughout the company, was a single point of contact for employee issues at US Headquarters
-Assist Finance with entering company numbers in the computer
•Resolved issues and questions directly were the liaison to the appropriate point of contact for final resolution

•Daily opened POS and check stamp count and meter for currency etc.

•Identified deficiencies in customer service techniques that resulted in identifying training to address the issues, created plans which enabled all representatives to receive proper training; customer satisfaction results were substantially improved

•Improved tracking of high priority packages which made better processing resulting in higher customer satisfaction

•Daily open POS and check stamp meter for currency, count stamps, etc.

•Entered company finance totals onto an Excel spreadsheet to provide real-time sales reporting for both hardware and software games

•Daily responsibilities, worked on AP/AR company wide depositing including checks/cash, run checks through the sorter, use the encoder to verify company deposit stamp, processed and mailed out AP checks, calling the bank for US/CAN currency, etc.

•Coordinated a daily staffing work schedule for 6 employees, resulting in improving work balance within the team and increased workload effectiveness

• Was selected by finance to train with the IT department in learning how to create a Game Agency spreadsheet for the finance department to use in entering payment and calculate ending balances.

•Maintained a daily account of company-wide employee hiring statuses

•Assist in the Purchasing department with the alpha/numerical filing system. Including making new file folders and rearranging drawers for file overflows.

•Assist with Shipping/Receiving with processing small packaging preparation for UPS, Fed-ex

•Daily Company Mail Distribution, hand delivery, fax, interoffice, shipping, through shuttle pickups, etc

• Assisted customers with product inquiries, enhancing overall satisfaction and engagement.
• Resolved service issues promptly, ensuring seamless customer experiences and retention.
• Trained new staff on service protocols, fostering a knowledgeable and efficient team environment.
• Analyzed customer feedback to identify trends, contributing to improved service strategies.
• Implemented solutions for recurring problems, enhancing operational workflows and service delivery.
• Led initiatives to improve customer communication channels, increasing accessibility and responsiveness.
• Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
• Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
• Evaluated systems according to predetermined checklist and noted issues.
• Collaborated with team members to streamline service processes, improving efficiency and response times.
• Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
• Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
• Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
• Streamlined service processes for quicker response times, enhancing overall customer experience.
• Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
• Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
• Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
• Responded to customer requests for products, services, and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Identified and resolved discrepancies and errors in customer accounts.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Cross-trained and provided backup support for organizational leadership.
• Trained staff on operating procedures and company services.
• Increased efficiency and team productivity by promoting operational best practices.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.