Alexandria Sanchez
South Salt Lake,UT
Summary
Dynamic medical professional with extensive experience as a Medical Receptionist at Summit Foot + Ankle, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance patient relations and streamline office operations, ensuring a welcoming environment and efficient care delivery. Skilled in electronic health records and adept at managing high call volumes with professionalism.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Summit Foot + Ankle
05.2023 - Current
- Greeted and assisted patients upon arrival, ensuring a welcoming environment.
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Verified patient information and insurance details accurately prior to appointments.
- Coordinated communication between patients and medical staff to facilitate effective care delivery.
- Maintained organized records, ensuring compliance with privacy regulations and efficient retrieval of information.
- Handled incoming phone calls, directing inquiries to appropriate departments or personnel promptly.
- Supported billing processes by collecting co-pays and preparing necessary documentation for insurance claims.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Phlebotomist
True Health Diagnostics
04.2014 - 08.2018
- Conducted venipuncture procedures on patients, ensuring comfort and safety during blood collection.
- Maintained accurate patient records in electronic health systems, enhancing data integrity and accessibility.
- Collaborated with healthcare team to coordinate patient care, improving overall service delivery efficiency.
- Trained new phlebotomy staff on best practices and safety protocols, fostering a knowledge-sharing environment.
- Ensured compliance with infection control standards and safety regulations in all blood draw activities.
- Assisted in inventory management of phlebotomy supplies, optimizing resource availability for daily operations.
- Monitored patient reactions post-procedure, providing immediate support and intervention when necessary.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
Certified Laser Technician
Ink Doubt Laser Tattoo Removal
04.2011 - 08.2016
- Greeted and assisted patients upon arrival, ensuring a welcoming environment.
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Verified patient information and insurance details accurately prior to appointments.
- Coordinated communication between patients and medical staff to facilitate effective care delivery.
- Maintained organized records, ensuring compliance with privacy regulations and efficient retrieval of information.
- Handled incoming phone calls, directing inquiries to appropriate departments or personnel promptly.
- Supported billing processes by collecting co-pays and preparing necessary documentation for insurance claims.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Education
Phlebotomy -
CCCNA
Midvale, UT07.2012
Master Esthetics -
Cameo College of Essential Beauty
Murray, UT11.2011
GED -
Stevens Hanger College
Murray, UT03.2011
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Electronic medical records
- EMR / EHR
- Referral verification
- Documentation
- Medical office procedures
- Proficient in software
- Typing and filing
- Point-of-sale system
- Co-payment collection
- Patient reception management
- Patient callbacks
- Billing support
Timeline
Medical Receptionist
Summit Foot + Ankle
05.2023 - Current
Phlebotomist
True Health Diagnostics
04.2014 - 08.2018
Certified Laser Technician
Ink Doubt Laser Tattoo Removal
04.2011 - 08.2016
Phlebotomy -
CCCNA
Master Esthetics -
Cameo College of Essential Beauty
GED -
Stevens Hanger College