Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daphne Boston

Townsend,MT

Summary

Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams. Hardworking Documentation and charting, behavioral observation, and grooming and bathing assistance are all skills she possesses. Professional in customer-focused management with experience identifying issues and implementing solutions. Team performance can be improved by using innovative management techniques and providing resources to help people succeed. Focused Deadline-driven Motivated individual. Detail-oriented Positive Innovative Strengths in building relationships, prioritizing tasks, and effectively managing time have been demonstrated. Driven Looking forward to taking the initiative and putting my patience, knowledge, and Skill to good use. Dedicated Multi-task-oriented Committed Compassionate and warm professional with a strong background in infection control and medical equipment upkeep. Flexible Documentation procedures expert Inpatient care Monitoring fluids Specimen collection and analysis Calm and level-headed under duress Patient Management Responding to emergencies Preparing meals Quick problem solver Able to lift 50 pounds Patient Assessments Direct patient care Measuring bodily fluids Case management Chronic disease management Data entry Documenting behaviors Charting and clinical documentation General housekeeping ability Dementia and Alzheimer's knowledge Companionship and emotional support Infection control procedures Performing patient intakes Patient-focused care Infection control and aseptic procedures Supporting personal needs Patient privacy and confidentiality Collecting specimens Patient relations Process improvement Respiratory equipment training Quality assurance controls Electronic charting Collecting vital signs Grooming and bathing assistance Recording vital signs Regulatory compliance

Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Caregiver

EPAGA
Townsend, Montana
06.2026 - Current
  • Monitored EPAGA client conditions and reported changes to supervisors and nurses.
  • Prepared meals and followed dietary instructions for EPAGA households.
  • Maintained clean living areas and sanitized shared spaces in EPAGA homes.
  • Transported EPAGA clients to appointments, errands, and community activities.
  • Documented care tasks, observations, and shift updates for EPAGA records.
  • Provided emotional support and companionship to EPAGA clients during daily care.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Dog groomer/ manager

Petco
Hillsboro, OR
11.2021 - 04.2026
  • Performed dog baths, blow-drying, brushing, and coat cleaning in Petco salon.
  • Trimmed nails, cleaned ears, and maintained grooming safety for dogs.
  • Styled breed-specific cuts using clippers, shears, and grooming tools.
  • Checked in pets, reviewed service requests, and updated pet parent expectations.
  • Handled anxious dogs with calm restraint and gentle grooming techniques.
  • Sanitized tubs, tables, cages, and tools to support Petco salon hygiene.
  • Detangled mats and removed loose fur while protecting skin and coat.
  • Communicated grooming needs, coat conditions, and pick-up details with pet parents.
  • Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
  • Handled cash transactions accurately when accepting payment from customers.
  • Ensured safety of animals at all times by following established safety protocols.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Maintained cleanliness of work areas by sanitizing equipment after each use.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Delivered excellent service to pet owners to drive repeat business.
  • Developed positive relationships with clients to ensure repeat business opportunities.
  • Scheduled appointments for clients using online software programs.
  • Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Bathed large number of animals during each shift.
  • Cared for pets during owners' absences.
  • Ordered additional supplies as needed to maintain adequate stock levels.
  • Monitored inventory levels of supplies necessary to perform grooming services.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
  • Walked dogs while enforcing good behavior and manners.
  • Educated customers on proper dog nutrition habits to promote overall pet health.
  • Supervised apprentice groomers during daily operations.
  • Performed minor medical procedures such as gland expression and flea treatments.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Consulted with veterinarians regarding the health conditions of dogs being groomed.
  • Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.

Certified Nurse Aide

Express Healthcare Professionals
Tualatin, OR
07.2020 - 10.2021
  • Kept track of the patient's intake and dietary needs, as well as assisting with feeding.Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising.Administered quality life cares and restorativr treatments to 12 -30 patients on a daily basis.Cared for patients in a 30-bed unit, checking on their needs on a regular basis and maintaining high standards of patient care.Was in charge of representing each patient as a patient Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans.
  • Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising.
  • Administered quality life cares and restorativr treatments to 12 -30 patients on a daily basis.
  • Cared for patients in a 30-bed unit, checking on their needs on a regular basis and maintaining high standards of patient care.
  • Was in charge of representing each patient as a patient
  • Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans.
  • Assisted with daily living activities such as personal hygiene, feeding, and ambulation.
  • Made a decision.
  • Carefully and safely lifted patients from chairs to beds using mobility devices and [Type] equipment.
  • Got better.
  • Advised
  • Incorporated
  • Checked patients' vital signs and recorded everything I learned, noting any significant changes to report to Rns or Medtechs
  • Established and maintained long-term, quality relationships with patients' relatives to effectively communicate important aspects of health care.
  • Carefully and transport patients using mobility devices and [Type] equipment.
  • Interacted enthusiastically with patients through positive engagement, active listening, and respectful conversations.
  • Assessed patient needs and obtained necessary care for medical and personal concerns in response to patient alarms and requests.
  • Collected information about special dietary requirements, assessed meals, documented intake, and assisted with feeding to promote proper patient nutrition.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients in remaining mobile by transferring them between beds, wheelchairs, and other assistive devices for the most efficient transportation throughout the facility.
  • Examined and treated any lacerations, contusions, or other physical symptoms that needed to be addressed.
  • Kept track of everything.
  • Kept an eye on things.
  • Demonstrated compassionate care and communication concerning death and dying.
  • Examined patients for issues that required medical attention, such as open wounds, bruises, or blood in the urine.
  • Volunteered to work extra shifts and overtime to ensure proper staffing and floor coverage during busy periods.
  • Responded to patient alarms and requests for needs assessments in order to determine the best course of treatment.

Certified Nurse Assistant

Billings clinic Broadwater
Townsend, MT
01.2015 - 06.2020
  • Keep track of the patient's condition and make note of any significant changes, which should be reported to the doctor and the family.
  • Checking vital signs (documenting changes and alterations)
  • Evaluate the needs of the patients.
  • Perform medical procedures as directed by hospice, nurses, and doctors.
  • Effectively assist residents in carrying out daily activities.
  • Communicated with nursing staff and collaborated with them to help patients with activities of daily living.
  • Transport specimens, laboratory items, or pharmacy items to authorized personnel, ensuring proper documentation and delivery.
  • Keep the nursing home facility's quality, safety, and organization up to date.
  • Took care of all of the residents' daily needs.
  • Record vital signs such as temperature, blood pressure, pulse, oxygen, and respiration rate as directed by medical personnel.
  • Ensure that a clean and sanitized environment is maintained for patients by following infection control procedures.
  • Interaction with patients on a daily basis
  • Concerns, observations, opportunities, and successes are discussed with coworkers and management.
  • Assist nursing staff and interdisciplinary teams with patient care activities to improve efficiency and patient satisfaction.
  • Effectively communicate with the residents, their families, and their medical providers on a daily basis.
  • Provide physical assistance to patients with daily activities such as getting out of bed, bathing, dressing, using the toilet, standing, walking, and exercising.
  • Assisted with daily tasks such as cleaning, feeding, and changing while maintaining the dignity and privacy of the client at all times.
  • Keep track of how the residents behave.
  • Replenish the personal hygiene and medical supplies in patients' rooms.
  • Ensure that all medications, conditions, responses, and observations are properly documented when providing patient care services.
  • CPR/First Aid/BLS

Education

Certified Dog Groomer - Dog Grooming

Petco Grooming Academy
03.2022 - 07.2022

Certified Nursing Aide -

Express Healthcare Professionals
Tualatin, OR

Criminal Justice - Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO

High School Diploma -

Broadwater High School
Townsend, MT

Skills

  • Documentation and charting
  • Behavioral observation
  • Grooming and bathing assistance
  • Customer-focused management
  • Identifying issues
  • Implementing solutions
  • Innovative management techniques
  • Providing resources
  • Focused
  • Deadline-driven
  • Motivated individual
  • Detail-oriented
  • Positive
  • Building relationships
  • Prioritizing tasks
  • Managing time
  • Taking initiative
  • Patience
  • Professionalism
  • Compassionate and warm professional
  • Infection control
  • Medical equipment upkeep
  • Flexible
  • Documentation procedures
  • Inpatient care
  • Monitoring fluids
  • Specimen collection and analysis
  • Calm under duress
  • Patient management
  • Responding to emergencies
  • Preparing meals
  • Quick problem solver
  • Lifting 50 pounds
  • Patient assessments
  • Direct patient care
  • Measuring bodily fluids
  • Case management
  • Chronic disease management
  • Data entry
  • Documenting behaviors
  • Charting and clinical documentation
  • General housekeeping
  • Dementia and Alzheimer's knowledge
  • Companionship and emotional support
  • Infection control procedures
  • Infection control and aseptic procedures
  • Performing patient intakes
  • Patient-focused care
  • Supporting personal needs
  • Patient privacy and confidentiality
  • Collecting specimens
  • Patient relations
  • Process improvement
  • Respiratory equipment training
  • Quality assurance controls
  • Electronic charting
  • Collecting vital signs
  • Recording vital signs
  • Regulatory compliance

Certification

CPR/First Aid/BLS

Timeline

Caregiver

EPAGA
06.2026 - Current

Certified Dog Groomer - Dog Grooming

Petco Grooming Academy
03.2022 - 07.2022

Dog groomer/ manager

Petco
11.2021 - 04.2026

Certified Nurse Aide

Express Healthcare Professionals
07.2020 - 10.2021

Certified Nurse Assistant

Billings clinic Broadwater
01.2015 - 06.2020

Certified Nursing Aide -

Express Healthcare Professionals

Criminal Justice - Bachelor of Science - Criminal Justice

Colorado Technical University

High School Diploma -

Broadwater High School
Daphne Boston