Experienced medical professional with 10+ years of industry experience, including 3+ years in a managerial role and 5+ years as a medical receptionist. Comprehensive understanding of patient safety and key aspects of healthcare. Effective in connecting with and caring for patients, demonstrating dedication, commitment, and compassion. Able to showcase the importance of individuality and the power of choice in receiving care.
Hi, I’m
TERRELL WILLIAMS
Milwaukee,WI
Summary
Overview
3
years of professional experience
1
Certificate
Work History
Hopess Residential Treatment Center
Admissions Coordinator
09.2024 - 09.2024
Job overview
- Assisted in patient admission process based on federal and state laws.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Reduced registration errors through meticulous data entry and attention to detail.
Tek Systems
Patient Access Representative
07.2024 - 09.2024
Job overview
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals promptly.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain the confidentiality of sensitive patient information during all interactions.
Lab Corp
Reference Test Clerk
04.2024 - 06.2024
Job overview
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Followed safety protocols while handling hazardous materials.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
Community Bridges, Inc.
Performance and Safety Specialists - Trainer
10.2022 - 08.2023
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained and mentored 100+ new personnel hired to fulfill various roles.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Facilitated team-building exercises to foster collaboration between department members.
Community Bridges, Inc.
Operations Supervisor/Mental Health Technician
05.2021 - 10.2022
Job overview
- Coordinated emergency response plans in times of crises or natural disasters affecting company operations.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
Education
Brookline CollegePhoenix, AZ
Diploma from Patient Care Technician
12.2017
University Overview
Sanford Brown CollegeMilwaukee, WI
Associate of Applied Science from Criminal Justice
12.2010
University Overview
Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Strong Organization
- Medical admissions processes
- Rapport Building
- Good bedside manner
- Understanding of medical terminology
- Attention to Detail
- Time Management
- Problem-solving abilities
- Customer service
- Performance Metrics
- Reliability
- Documentation Charting
- Customer Support
- Innovation
Certification
- First Aid Certification
- CPR Certification
Timeline
Admissions Coordinator
Hopess Residential Treatment Center
09.2024 - 09.2024
Patient Access Representative
Tek Systems
07.2024 - 09.2024
Reference Test Clerk
Lab Corp
04.2024 - 06.2024
Performance and Safety Specialists - Trainer
Community Bridges, Inc.
10.2022 - 08.2023
Operations Supervisor/Mental Health Technician
Community Bridges, Inc.
05.2021 - 10.2022
Sanford Brown College
Associate of Applied Science from Criminal Justice
- First Aid Certification
- CPR Certification
Brookline College
Diploma from Patient Care Technician
Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
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