Erin Anderson

Care for individuals that are SMI and struggling with drug addiction and or homelessness.

• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Conducted client rounds to check on residents.
• Facilitated on-site activities, support groups, and outings for clients.
• Prepared and submitted daily Wellness reports to management.
• Completed documentation for every incident and forwarded to correct personnel for review.
• Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
• Used Alleva to document patient information, progress notes, and treatment plans.
• Treated clients and families with respect and dignity.
• Responsible for 15-20 individuals at any given time.

• Collected, arranged, and input information into database system.
• Helped vulnerable individuals navigate complex healthcare system.
• Targeted specific community groups with wellness and disease management information.
• Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
• Addressed patient concerns and provided support to vulnerable demographics.
• Set up community health education and promotion programs to reduce chronic conditions.
• Health Education for individuals at risk of or have HIV/AIDS.
• 583 people have been contacted with 187 direct services received.

• Built strong relationships with clients to deliver emotional support and companionship.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Provided mobility assistance such as walking and regular exercising.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Assisted disabled clients to support independence and well-being.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Cultivated warm relationships with regular customers.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
• Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
• Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
• Processed customer payments to accurately record transactions.