Dora Gandarilla
El Paso,TX
Summary
Hardworking former medical assistant with first hand experience dealing with substance and mental health issues. I work well under high stress and premedissure. I am passionate about helping others and I want to make a difference in the lives of others struggling and coping with addiction and other mental health issues. Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Technician
Hopess Residential Treatment Program
Phoenix, AZ
12.2021 - 06.2022
- Documented behavioral incidents thoroughly to keep accurate records.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Effectively managed daily charting for each patient.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
Peer Support Specialist
New Freedom
Phoenix, AZ
04.2020 - 12.2021
- Maintained strict data confidentiality and privacy on information related to individuals.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Interacted with family members of individuals and shared information regarding available community support services.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
Medical Assistant
New Mexico Primary Care Group
Las Cruces, NM
04.2007 - 01.2009
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Assisted back office patient processes to reduce customer wait time. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Measured patient peak flows to improve workflow efficiency.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Printed and filed examination data records according to HIPAA patient standards.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Education
High School Diploma -
Deming High School
Deming, NM05.2000
Some College (No Degree) - Medical Assisting
Vista Community College
Las Cruces, NMSkills
- Charting expertise
- Conflict resolution
- Trained in administering medications
- HIPAA compliance
- Documentation procedures expert
- Understands medical procedures
- CPR/CPI certified
- Peer Support Certified
- Incident reporting
- Group facilitation
- Quick problem solver
- Team management and supervision
- Calm and level-headed under duress
- Fluent in English and Spanish
- Valid AZ driver's license
- Communicating with patient families
- Reliable transportation
- First aid
- Community services information
- Relationship-building skills
- Relationship cultivation
- Communication abilities
- Family assistance
- Positive environment facilitation
- Coaching and mentoring
- Recovery assistance and support
- Mental health support
- Mental health counseling
- De-Escalation Techniques
- Clinical Documentation
- Group Instruction
- Coordinating Care
- Nursing Assistance
Certification
- CPR/First Aid
- Fingerprint Clearance Card
- CPI training
Timeline
Lead Behavioral Health Technician
Hopess Residential Treatment Program
12.2021 - 06.2022
Peer Support Specialist
New Freedom
04.2020 - 12.2021
Medical Assistant
New Mexico Primary Care Group
04.2007 - 01.2009
High School Diploma -
Deming High School
Some College (No Degree) - Medical Assisting
Vista Community College
- CPR/First Aid
- Fingerprint Clearance Card
- CPI training
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