Zachary David

Oversaw daily client care and facility operations in a ranch‑based inpatient substance‑use treatment program. Managed shift coverage, delegated tasks to BHT staff, and ensured adherence to program structure and safety protocols. Utilized the Kipu documentation system for charting, incident reporting, and treatment‑related documentation. Responsible for medication handling and administration support in accordance with facility policies. Transported clients safely using company vehicles for appointments, activities, and admissions. Regularly facilitated therapy and skills‑based groups, contributing to a consistent therapeutic environment. Maintained a calm, authoritative presence that supported effective de‑escalation, client engagement, and team stability.

• Prospected and contacted businesses to offer targeted advertising opportunities within industry‑specific programming and webcast events. Conducted outbound calls to organizations whose products or services aligned with upcoming conferences, symposiums, and professional broadcasts—for example, reaching out to medical device companies when promoting emergency‑medicine programming. Assessed client needs, presented relevant advertising options, and coordinated with internal teams to secure placements. Built and maintained professional relationships while managing a consistent outreach pipeline and meeting performance expectations in a fast‑paced sales environment.

• Advanced from front desk operations to Assistant General Manager, overseeing daily hotel functions, guest services, and staff performance. Supported hiring, training, and scheduling of front‑desk and housekeeping teams while maintaining high service standards and smooth workflow across departments. Handled guest relations, resolved escalated issues, and ensured a consistent, professional guest experience. Assisted with financial tasks such as daily reports, inventory oversight, and vendor coordination. Contributed to operational efficiency by monitoring occupancy trends, supporting front‑office procedures, and maintaining a strong leadership presence on property. Built a reputation for reliability, calm problem‑solving, and effective team communication.

• Provided attentive, high‑quality service in a fast‑paced, high‑volume Mexican restaurant for five years. Managed multiple tables efficiently, took accurate orders, delivered food promptly, and ensured a positive dining experience for guests. Handled cash and card transactions, maintained a clean and organized section, and supported teammates during peak hours. Built strong customer rapport, resolved issues calmly, and consistently upheld restaurant standards. Developed a strong work ethic, communication skills, and the ability to stay composed and effective in a busy service environment.