Daphne Corbin
Princeton,NJ
Summary
Experienced Administrative Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 9 years of experience and willingness to take on any challenge.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Insurance Representative
ASPIDA Financial/Global Bankers/Enstar Insurance,
03.2013 - Current
- Reviews and updates insurance policies for clients on a regular basis to ensure accuracy and efficiency when filing a claim
- Process insurance-related paperwork such as claims and service request forms.
- Responded to customer requests for products, services and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of 70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Patient Access Representative
RWJ Hospital, One Robert Wood Johnson
04.2022 - 06.2022
- Facilitate registration and admissions by obtaining pertinent demographic information (EPIC)
- Collect accurate insurance information
- Perform inpatient authorizations to financially clear inpatient hospital accounts
Pharmacy Technician
CVS Pharmacy
12.1996 - 12.2000
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Warehouse Associate
Amazon
07.2018 - 01.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Client Care Specialist
Wood’s School
03.2009 - 12.2012
- Identify clients needs
- Provide recommendations to improve process & clients experience
- Monitor progress regarding development
- Manage support requests
Education
Associates - Health Information Technology
Raritan Valley Community College
Skills
- Salesforce
- Data Entry
- Citrix
- Premium Collection
- Insurance Claim Forms Review
- Policy Modifications and Updates
- Electronic Filing System
- Office Equipment
- Insurance Information Collections
- Administrative Support
- Insurance Knowledge
- Patient Identification
- Composing Business Correspondence
- Customer Service and Assistance
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Microsoft Works
- Information Updates
- Inbound and Outbound Calling
- Administrative and Office Support
- Call Volume and Quality Metrics
- Invoice Preparation and Processing
Certification
- CNP - Certified Notary Public
Timeline
Patient Access Representative
RWJ Hospital, One Robert Wood Johnson
04.2022 - 06.2022
Warehouse Associate
Amazon
07.2018 - 01.2021
Insurance Representative
ASPIDA Financial/Global Bankers/Enstar Insurance,
03.2013 - Current
Client Care Specialist
Wood’s School
03.2009 - 12.2012
Pharmacy Technician
CVS Pharmacy
12.1996 - 12.2000
Associates - Health Information Technology
Raritan Valley Community College
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