Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daphne DiGangi

Hudson,OH

Summary

2024 Cum laude honors graduate with BS in Psychology and a minor in Human and Social Services. Remote Researcher, writer and editor with proven success in remote work and study. Self-motivated and passionate individual committed to making meaningful contributions, advancing organizational goals, and exploring AI solutions.

Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.

Overview

20
20
years of professional experience

Work History

Online Marketplace Entrepreneur

Self-employed (eBay)
04.2014 - Current
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Created clear, precise and properly detailed product information and created visually appealing display of product photos.
  • Increased sales revenue by regularly updating inventory with popular and in-demand items.
  • Monitored industry trends and competitor activities, adapting sales strategies accordingly to maintain a competitive edge in the marketplace.
  • Optimized website for search engines, increasing organic traffic with strategic keyword usage and content creation.

Lead Generation Specialist

360 Virtual Reality Tours
12.2020 - 06.2022
  • Generated leads for prospective clients to market 360 virtual reality business, showroom, and personal tours.
  • Increased lead generation by implementing targeted email campaigns and personalized outreach strategies.
  • Entered data into Google spreadsheets, ensuring accuracy and uniformity.
  • Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.

Telemarketing Agent

Ameridial
08.2017 - 02.2020
  • Cold called potential customers per day to help with marketing efforts and increase sales.
  • Streamlined call scripts to maximize efficiency in addressing customer needs while adhering to company guidelines.
  • Demonstrated adaptability in adjusting call approach based on each prospect's unique situation.
  • Overcame objections from hesitant prospects through active listening skills, persuasive strategies, and tailored responses based on individual needs.
  • Managed time proficiently, balancing a high volume of calls with other tasks as necessary.

Photography Assistant

Rick Black Photography
04.2016 - 05.2017
  • Supported photographers in capturing high-quality images through precise positioning of subjects, props, and backgrounds.
  • Provided valuable input during the image selection process by offering informed opinions on composition, lighting, and overall quality.
  • Contributed to the creative process by suggesting innovative ideas for photoshoot concepts and themes.
  • Collaborated with photographers to compose visually striking images for various projects.
  • Reviewed images and selected best frames to present in client portfolio for purchase.

Caregiver

Self-employeed
09.2012 - 12.2016
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Elite Taxi & Limo Supervisor/Dispatcher/Driver

Cindy and Ace Crable
09.2004 - 09.2010
  • Managed scheduling and efficient route planning for multiple trips daily, resulting in maximized efficiency and prompt arrivals at all locations.
  • Supervised entire company when owner was out of town on business one or two weeks at a time filling many roles and keeping the company running smoothly.
  • Maintained an impeccable driving record by adhering to traffic laws and regulations, demonstrating commitment to safety as a top priority.
  • Resolved passenger conflicts calmly and professionally by employing effective communication techniques and remaining calm and poised in emergent situations.
  • Developed strong rapport with clientele by consistently delivering exceptional service, leading to repeat business and positive word-of-mouth referrals.

Education

Bachelor of Science - Psychology

Franklin University
Columbus, OH
06-2024

Associate of Arts - Psychology

Stark State College
N Canton, OH
12-2021

Some College (No Degree) - Psychology

University of Akron
Akron, OH

Some College (No Degree) - Psychology

Cuyahoga Community College
Cleveland, OH

Some College (No Degree) - Psychology, English

Kent State University
Kent, OH

Skills

  • Psychology

  • Human and Social Services

  • Artificial Intelligence

  • Data Entry

  • Research Methods

  • Writing

  • Documentation

  • English Mastery

  • Communication

  • Creativity

  • Crisis Intervention

  • Photography

  • Customer Service

  • Sales

Languages

English
Native or Bilingual

Timeline

Lead Generation Specialist

360 Virtual Reality Tours
12.2020 - 06.2022

Telemarketing Agent

Ameridial
08.2017 - 02.2020

Photography Assistant

Rick Black Photography
04.2016 - 05.2017

Online Marketplace Entrepreneur

Self-employed (eBay)
04.2014 - Current

Caregiver

Self-employeed
09.2012 - 12.2016

Elite Taxi & Limo Supervisor/Dispatcher/Driver

Cindy and Ace Crable
09.2004 - 09.2010

Bachelor of Science - Psychology

Franklin University

Associate of Arts - Psychology

Stark State College

Some College (No Degree) - Psychology

University of Akron

Some College (No Degree) - Psychology

Cuyahoga Community College

Some College (No Degree) - Psychology, English

Kent State University

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Daphne DiGangi