Daphne Jackson

REPORTS / COMMUNICATION / PRESENTATIONS / TECHNOLOGY

• Prepare complex reports for managed-care organization ensuring full compliance with state requirements and tight deadlines
• Author professional marketing correspondence to customers, vendors, providers, and community leaders using multiple media and communication platforms
• Creatively facilitate team meetings, conferences, events and company town hall presentations
• Rapidly learn and master varied computer programs and appointed as Salesforce.com champion for health plan

CUSTOMER SERVICE / MARKETING / PROBLEM SOLVING

• Offered friendly and efficient service to customers, handled challenging situations with ease
• Oversee field marketing team operations and provide impeccable customer service
• Develop and implement strategic marketing & sales plan for business
• Create and launch a series of community outreach events and programming to enhance the customer experience
• Support sales by educating consumers on products and services with integrity and compliance
• Won over skeptical community and faith-based organizations by building genuine and transparent sustainable relationships
• Monitor and analyze various sponsorship requests for best return of investments, provide education for all outreach activities to resolve issues and develop cost management strategies in an efficient manner
• Used critical thinking to break down problems, evaluate solutions and make decisions

DETAIL MASTERY / ORGANIZATION

• Manage all aspects of day-to-day field marketing, sales/leads and community outreach operations to include accountability for supervision of a team to cover the State of Wisconsin and multiple internal and external community partners
• Assist, coordinate and collaborate with various internal company departments to include facilitating and leading successful meetings and team projects
• Supervision of six remote community outreach representatives, team budgets, expenses, performance reviews and business planning
• Compliance with all healthcare facilities, HMO, and CMS insurance requirements and guidelines