Daphne Kirtz
Warner Robins,GA
Summary
Dynamic professional with experience as a Paraprofessional at Houston County Board of Education, excelling in behavior management and effective communication. Proven ability to enhance student support through individualized assistance and teacher collaboration, fostering a positive learning environment. Skilled in data collection and classroom organization, ensuring safety and engagement during all activities.
Overview
14
14
years of professional experience
Work History
Paraprofessional
Houston County Board Of Education
Warner Robins, GA
11.2019 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Customer Service Representative
GEICO
Macon, GA
04.2011 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science -
Piedmont University
Demorest, GAEducation
Central Georgia Technical College
Macon, GA05.2019
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Teacher support
- Data collection
- Classroom organization
- Teacher assistance
- Computer skills
Timeline
Paraprofessional
Houston County Board Of Education
11.2019 - Current
Customer Service Representative
GEICO
04.2011 - 10.2016
Bachelor of Science -
Piedmont University
Education
Central Georgia Technical College