Daphne Lewis
Mesquite,TX
Summary
Skilled Collections Rep with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
7
7
years of professional experience
Work History
COLLECTIONS AGENT/POT LOSS
ALLY SERVICES
Lewisville, TX
09.2025 - Current
- Managed collections processes for delinquent accounts, ensuring compliance with company policies and regulations.
- Utilized CRM systems to track interactions, monitor account status, and document collection efforts effectively.
- Negotiated to collect balance in full.
- Used skip tracing and other techniques to locate debtors.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
COLLECTIONS AGENT (RINGFENCE)
ALLY SERVICES
Lewisville, TX
12.2019 - 07.2024
- Managed collections process, ensuring timely follow-up on overdue accounts.
- Utilized CRM software to track account statuses and document interactions.
- Developed strategies for improving customer payment rates and reducing delinquency.
- Negotiated to collect balance in full.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Used skip tracing and other techniques to locate debtors.
COLLECTIONS AGENT/ROLL BLOCKERS
ALLY SERVICES
Lewisville, TX
12.2018 - 12.2019
- Managed high-volume collections calls to reduce outstanding debts effectively.
- Implemented strategies to enhance customer payment processes and improve collection rates.
- Trained and mentored junior agents on effective communication and negotiation techniques.
- Analyzed account data to identify trends and develop targeted collection plans.
Education
High School Diploma -
Inglewood High
Inglewood, CA06-1988
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Delinquent account management
Timeline
COLLECTIONS AGENT/POT LOSS
ALLY SERVICES
09.2025 - Current
COLLECTIONS AGENT (RINGFENCE)
ALLY SERVICES
12.2019 - 07.2024
COLLECTIONS AGENT/ROLL BLOCKERS
ALLY SERVICES
12.2018 - 12.2019
High School Diploma -
Inglewood High