Daphne Linder
Clermont
Summary
Results-driven Insurance Claims Specialist with expertise in claims analysis, customer service, and workflow enhancement. Proven ability to train new team members and improve departmental efficiency through strategic process improvements.
Overview
9
9
years of professional experience
Work History
Insurance Claims Specialist
Lendbuzz
Clermont, FL
11.2024 - Current
- Processed insurance claims efficiently, ensuring accuracy and compliance with company guidelines.
- Evaluated claim documents and identified discrepancies to facilitate prompt resolutions.
- Collaborated with cross-functional teams to enhance claims processing workflows.
- Provided training to new team members on claims management systems and procedures.
- Analyzed trends in claims data to identify areas for process improvement.
- Evaluated and settled complex insurance claims in strict timeframes.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Improved overall efficiency of the department by mentoring junior staff members on best practices in insurance claims handling and resolution techniques.
Senior Collections Agent
Lendbuzz
Clermont, FL
08.2023 - 11.2024
- Managed inbound and outbound communications to facilitate timely collections and resolve customer inquiries.
- Analyzed account histories to identify delinquent accounts, prioritizing follow-up actions for effective resolution.
- Utilized CRM software to track interactions and ensure accurate documentation of collection activities.
- Developed strategies for improving collections processes, enhancing overall recovery rates through targeted outreach efforts.
- Utilized CRM software for tracking account status and communication history.
- Conducted thorough account reviews to identify discrepancies and resolve issues.
- Trained new team members on best practices in collections procedures and compliance standards.
- Developed strategies to streamline collection processes, increasing overall efficiency.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Office Administrator
360 Physical Medicine
Orlando, FL
02.2022 - 10.2022
- Coordinated patient scheduling and managed office calendars for optimal workflow.
- Streamlined office operations by implementing efficient filing and record-keeping systems.
- Assisted with billing processes, ensuring accuracy in patient invoicing and insurance claims.
- Developed training materials for new staff to enhance onboarding experience and efficiency.
- Oversaw front desk operations, enhancing patient interactions through excellent customer service practices.
- Implemented process improvements that reduced administrative errors and increased operational efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Mortgage Loan Processor
Addition Financial
Lake Mary, FL
02.2021 - 10.2021
- Reviewed loan applications for completeness and accuracy, ensuring compliance with underwriting guidelines.
- Coordinated communication between clients, lenders, and real estate agents to facilitate smooth processing.
- Analyzed credit reports and financial documents to assess borrower eligibility and risk factors.
- Managed loan documentation and maintained organized records within company systems for audit purposes.
- Streamlined workflow by implementing best practices in data entry and document management processes.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
Senior Member Service Representative
Fairwinds Credit Union
Orlando, FL
02.2019 - 02.2021
- Supervised daily cash operations, ensuring accuracy and compliance with financial regulations.
- Streamlined cash handling processes, improving efficiency in transaction processing.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction and loyalty.
- Conducted regular audits of cash drawers to maintain accountability and minimize discrepancies.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Facilitated resolution of member inquiries, enhancing overall satisfaction and loyalty.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- opened business accounts, and submitted credit card applications
Barista
Starbucks
Orlando, FL
12.2016 - 02.2019
- Prepared high-quality beverages using espresso machines and brewing equipment.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Trained new baristas on beverage preparation techniques and customer interaction strategies.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associate of Arts -
Valencia College
Orlando, FL12-2023
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
- Attention to detail
- Customer service
- Organizing and prioritizing work
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Insurance Claims Specialist
Lendbuzz
11.2024 - Current
Senior Collections Agent
Lendbuzz
08.2023 - 11.2024
Office Administrator
360 Physical Medicine
02.2022 - 10.2022
Mortgage Loan Processor
Addition Financial
02.2021 - 10.2021
Senior Member Service Representative
Fairwinds Credit Union
02.2019 - 02.2021
Barista
Starbucks
12.2016 - 02.2019
Associate of Arts -
Valencia College