Summary
Overview
Work History
Education
Skills
Timeline
background-images

Daphne McCaulley

Butte

Summary

Accommodating professional committed to helping adults meet potential in society. Dynamic and decisive professional offering 11 years of experience working with people suffering from mental illness or behavioral problems. Polished in assisting in creating and implementing clients' designated interventions and behavioral plans.

Overview

14
14
years of professional experience

Work History

Direct Support Provider

Family Outreach Center
11.2010 - 08.2021
  • Increased community integration by accompanying clients on outings and social events to promote socialization and engagement.
  • Utilized creative problem-solving abilities to address client challenges and find workable solutions that aligned with their needs and preferences.
  • Administered medications accurately according to prescribed schedules, helping clients maintain optimal health outcomes.
  • Delivered exceptional support during transitional periods such as moving into a new home or adjusting to changes in routine or environment.
  • Maintained detailed documentation on client progress, enabling effective communication among team members and ensuring continuity of care.
  • Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain a safe environment for all involved parties.
  • Supported client participation in recreational activities, fostering a sense of purpose and enjoyment.
  • Ensured client safety by conducting regular home assessments for potential hazards or areas requiring improvement.
  • Safeguarded the dignity and privacy of clients by adhering to confidentiality protocols and treating them with respect at all times.
  • Enhanced client independence by providing personalized, compassionate support tailored to their needs and preferences.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Transported clients to medical and dental appointments to provide support.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded status and duties completed in logbooks for management.

Non-VA Medical Services

VA Medical Center
10.2011 - 12.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Supervised up to 25 employees at one time while maintaining a successful work environment.

Medical Receptionist

Big Sky Medical Center
03.2007 - 10.2011
  • Coordinated patient scheduling, check-in, and check-out.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Education

Occupational Therapy Assistant

Great Falls College of Technology
Great Falls, MT
12-1998

High School Diploma -

Helena High School
Helena
06-1990

Skills

  • Safety awareness
  • Individualized service plans
  • Positive reinforcement
  • Problem-solving
  • Time management
  • Multitasking and organization
  • First aid and safety
  • HIPAA compliance
  • Behavioral management
  • Conflict resolution

Timeline

Non-VA Medical Services

VA Medical Center
10.2011 - 12.2017

Direct Support Provider

Family Outreach Center
11.2010 - 08.2021

Medical Receptionist

Big Sky Medical Center
03.2007 - 10.2011

Occupational Therapy Assistant

Great Falls College of Technology

High School Diploma -

Helena High School

Similar Profiles

CREATE PROFILE
Daphne McCaulley