Daphne Michie
Maricopa,AZ
Summary
Professional Licensed Massage Therapist with 32 years experience. Excellent verbal communication and customer service skills. Competent and knowledgeable in a variety of massage treatments. Positive, enthusiastic and energetic. Dedicated to helping others through the healing benefits of massage.
Overview
31
31
years of professional experience
Work History
Beauty Operations/Sales Lead
Sephora inside Kohl’s
Parker, CO
05.2022 - 03.2023
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Massage Therapist
Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
05.2006 - 08.2020
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.Diversified services by training in additional techniques such as Hydrotherapy and Shiatsu.Performed aroma therapies and specialized relaxation techniques.Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.Provided safe, effective and appropriate massage therapy techniques during appointments.
Massage Therapist
Self Employed
San Diego, CA
09.1992 - 05.2006
- Maintained client treatment records and designed long-term care programs for return customers.Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.Created marketing advertisements to increase awareness of services and boost sales.Provided treatment for medical conditions and injuries through therapeutic massage.Worked with clients to ascertain medical history, potential issues and areas needing support.Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.Advised clients on areas such as posture, at-home exercises and stretches.
Education
Massage Therapy
Nevada School of Massage Therapy - Las Vegas
05.2005
Massage Therapy/ Holistic Health Practitioner
California College of Holistic Health
05.1996
High School Diploma -
Grossmont High School
06.1991
Skills
- Body Treatments
- Trigger Point Massage
- Aromatherapy
- Swedish Massage
- Deep Tissue Massage
- Hot Stone Massage
- Sports Massage
- Reflexology
- Prenatal Massage
- Hydrotherapy
- Organization and Time management
- Staff Training
- Sales Leadership
- Operations Management
- Customer Service
- Product and Service Promotion
- Staff Training and Development
- Consultative and Relationship Selling
- Direct Sales
- Time Management
- Inventory Management
Timeline
Beauty Operations/Sales Lead
Sephora inside Kohl’s
05.2022 - 03.2023
Massage Therapist
Mandalay Bay Resort & Casino Las Vegas
05.2006 - 08.2020
Massage Therapist
Self Employed
09.1992 - 05.2006
Massage Therapy
Nevada School of Massage Therapy - Las Vegas
Massage Therapy/ Holistic Health Practitioner
California College of Holistic Health
High School Diploma -
Grossmont High School
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