Daphne Pilotte

Senior Operations Supervisor

WEC North Shore Gas

Waukegan, Illinois

11.1988 - 08.2021

Motivated and trained employees to maximize team productivity.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Encouraged and promoted ideas aligned to business needs and benefits.
Developed and deepened relationships with customers, vendors and internal stakeholders.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Conducted root cause analysis in deficient areas to identify and resolve central issues.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Promoted positive customer experience through day-to-day supervision and management of utility facility.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Supervised daily operations of multi-million dollar utility operation.
Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Monitored over 80 employees' day-to-day activities and made plans to rectify issues resulting in safe work practices/customer satisfaction.