Daphne Sajovic
Kansas City,MO
Summary
Customer service professional with administrative support. Utilizes effective communication and organizational skills to manage tasks efficiently. Track record of enhancing customer satisfaction.
Proven ability to streamline office operations and enhance customer satisfaction. Known for effective team collaboration and adaptability to changing needs. Expertise in communication and problem-solving.
Overview
25
25
years of professional experience
Work History
Customer Service Administrative Assistant
Veterans of Foreign Wars National Headquarters
Kansas City, MO
01.2001 - Current
- Provided administrative support to customer service teams, enhancing workflow efficiency and communication.
- Promoted a positive brand image through empathetic communication and genuine concern for each customer''s needs.
- Ensured confidentiality of sensitive information while handling account-related queries from Veterans.
- Maintained accurate records of customer interactions, transactions, comments, and complaints in the database system.
- Managed incoming calls and inquiries, ensuring timely resolution of issues for veterans and their families.
Education
Associate of Arts - Early Childhood Care And Education
Penn Valley Community College
Kansas City, MO05-1986
Skills
- Customer support
- Problem-solving
- Communication skills
- Multi-tasking
- Conflict resolution
- Team collaboration
Timeline
Customer Service Administrative Assistant
Veterans of Foreign Wars National Headquarters
01.2001 - Current
Associate of Arts - Early Childhood Care And Education
Penn Valley Community College