PRIYANKA BHAKTHULA
Cumming,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically in problem solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Administrative Assistant
American Honda Finance Corporation
11.2023 - 08.2024
- Processed transfer of equity and lease transfer agreement.
- Worked on documentation in response to the subpoenas received.
- Ensured compliance with service level agreement for customer support.
- Tracked customer support requests using company software and tools.
- Provided exceptional customer support, resolving issues in a timely manner.
- Balanced priorities under pressure by effectively multitasking while remaining focused.
Remittance Processor
Fidelity Investment Services
04.2022 - 09.2023
- Deals with the basic paying of funds into the banks for clients
- Ensures the client receives the highest possible standards of service at all times
- Validate cheques in accordance with cash management systems applicable to banks
- Process several million of dollars worth cheques within strict time constraints
- Provide excellent responses of any inquiry to correspondent banks in a timely manner
- Inputting data into the system while following standard operating procedures
Bank Teller
Santander Bank Us
11.2019 - 05.2021
- Maintained confidentiality of bank records and client information
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
- Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks
- Balanced bank vault for daily cash withdrawals and deposits
Education
M.B.A - HR and Marketing
Dr.B.R.Ambedkar Institute of Management
Hyderabad, Telangana05.2012
Bachelor of Science - Maths, Electronics and Computers
St.Ann's College for Women
Hyderabad, Telangana05.2010
Skills
- MS Office proficient
- Salesforce
- Customer support and training
- Administrative support expertise
- Technical support expertise
- Cashier support
- Exceptional customer service
- Excellent communication skills
- Risk management evaluation background
Certification
- Business Analysis
- Creative Thinking - Techniques and Tools for Success
Personal Information
Work Permit: Authorized to work in the US for any employer
License
Georgia Department of Insurance Resident Agent- Life, Accident and Sickness
Timeline
Customer Service Administrative Assistant
American Honda Finance Corporation
11.2023 - 08.2024
Remittance Processor
Fidelity Investment Services
04.2022 - 09.2023
Bank Teller
Santander Bank Us
11.2019 - 05.2021
Bachelor of Science - Maths, Electronics and Computers
St.Ann's College for Women
- Business Analysis
- Creative Thinking - Techniques and Tools for Success
M.B.A - HR and Marketing
Dr.B.R.Ambedkar Institute of Management
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