Chance Goss
Johns Creek,USA
Summary
I am a passionate and results-driven professional with extensive experience in hospitality, sales, and digital marketing. Adept at creating memorable customer experiences, driving sales growth, and utilizing digital platforms to optimize brand visibility and engagement. Proven ability to build and maintain strong client relationships, implement effective marketing strategies, and leverage data-driven insights to achieve business objectives. A strong communicator and problem-solver with a passion for delivering top-tier service while continuously enhancing operational efficiency through innovative digital solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Accounts Representative
American Honda Finance Corporation
03.2025 - 06.2025
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Identify the root cause of customer delinquency. Use negotiation skills and educate customers to generate effective solutions for both AHFC (Auto-Honda Financial Services) and the customer.
- Actively contribute to achieving objectives related to delinquency management.
- Assisting in making with making payments, verifying payment, and creating partial payment cases.
- Establishing cases to help extend timeframe when the next payment needs to be made.
LEAD SERVER-TRAINER/BARTENDER
STUDIO MOVIE GRILL
10.2023 - Current
- Fostered a positive learning environment, promoting teamwork and collaboration among staff members.
- Applied creative approaches when teaching new concepts or procedures to trainees
- Mentored junior team members on best practices for delivering exceptional customer service
- Monitored trends in the restaurant industry in order to maintain current knowledge base
- Conducted regular evaluations of server performance to ensure quality standards were met
MARKETING ASSISTANT
Allison Consulting Agency
02.2024 - 11.2024
- Provided customer service by answering questions about products or services, processing orders and handling complaints.
- Created and implemented original content for social media platforms.
- Attended industry-related events to promote the company and build the network.
- Assisted with the creation and production of marketing materials, including brochures, flyers, and other collateral.
SALES ADVISOR
H&M
09.2021 - 12.2023
- Performing customer service duties on the sales floor of H&M stores
- Developed customer service skills to provide a high level of satisfaction for customers
- Educated customers on features, advantages, and benefits of various products or services offered
- Maximized sales opportunities by effectively cross-selling products and services
- Maintained up-to-date knowledge of product lines, inventory levels, and pricing
PRODUCTION ASSISTANT
20TH TELEVISION, INC.
09.2022 - 10.2022
- Assembling and packaging products according to specifications
- Transported and set up production equipment onsite
- Actively participated in brainstorming sessions with creative teams regarding potential ideas for upcoming projects
- Assisted in set-up of equipment rentals, location scouting and other pre-production activities
- Managed and maintained production equipment to ensure proper functioning
EXECUTIVE PRODUCER
KELEVISION
04.2022 - 05.2022
- Providing locations for filming scene
- Successfully managed and coordinated multiple projects, ensuring that all deadlines were met within budget
- Coordinated production schedules, logistics, location scouting, talent selection, and post-production activities
SUPPORT STAFF MEMBER
TOPGOLF
11.2019 - 05.2021
- Focused on helping guest with finding specific locations in the venue and introducing them to activities
- Food and drink running to designated tables
- Developed strong relationships with customers, providing support and guidance to ensure satisfaction
- Provided excellent customer service, responding to inquiries and resolving complaints in a timely manner
- Supported team members by offering assistance when needed to complete tasks efficiently
Education
Bachelor's Degree - Film and Media, Entertainment Media Management
Georgia State University
06.2023
Skills
- Adobe Premiere
- Salesforce
- Customer service
- Sales
- Effective communication
- Strong multitasking
- Digital Marketing
- American Sign Language
- POS
- Guest relations
- Staff training
- Microsoft Office
- Phone Etiquette
Certification
- Google Certificate in Digital Marketing and E-commerce
- Food Handler Certification
- Bartender License
Timeline
Customer Accounts Representative
American Honda Finance Corporation
03.2025 - 06.2025
MARKETING ASSISTANT
Allison Consulting Agency
02.2024 - 11.2024
LEAD SERVER-TRAINER/BARTENDER
STUDIO MOVIE GRILL
10.2023 - Current
PRODUCTION ASSISTANT
20TH TELEVISION, INC.
09.2022 - 10.2022
EXECUTIVE PRODUCER
KELEVISION
04.2022 - 05.2022
SALES ADVISOR
H&M
09.2021 - 12.2023
SUPPORT STAFF MEMBER
TOPGOLF
11.2019 - 05.2021
Bachelor's Degree - Film and Media, Entertainment Media Management
Georgia State University
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