Daphne Shepherd
Liberty Township,OH
Summary
Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over 25 years of experience in loan processing and mortgages.
Overview
16
16
years of professional experience
Work History
SR. LOAN PROCESSOR/CONSUMER HOME EQUITY CONSUMER OPERATIONS
First Federal Lakewood/First Mutual Holding Company
12.2020 - Current
- Verify bank statements, tax returns, pay stubs and other documents to ensure accuracy of information provided by applicants
- Review loan applications for accuracy and completeness, ensuring compliance with all applicable federal, state and agency regulations
- Perform detailed calculations of borrower's income, assets, liabilities and overall financial status to determine eligibility for loan approval
- Monitor changes in government regulations related to the mortgage banking industry
- Review title policies to ensure accuracy, recognize items needing to be addressed and to ensure lien position while taking action to result in a clean title
- Analyze credit reports to assess risk and ensure that all documentation is accurate and in compliance with standards
SR. LOAN PROCESSOR
River City Mortgage
01.2020 - 12.2020
- Verified bank statements, tax returns, pay stubs and other documents to ensure accuracy of information provided by applicants
- Performed detailed calculations of borrower's income, assets, liabilities and overall financial status to determine eligibility for loan approval
- Analyzed credit reports to assess risk and ensure that all documentation is accurate and in compliance with standards
- Maintained updated knowledge of lending guidelines from various sources including Fannie Mae, Freddie Mac, VA, FHA, USDA and internal underwriting requirements
- Reviewed loan applications for accuracy and completeness, ensuring compliance with all applicable federal, state and agency regulations
- Researched title insurance policies to verify ownership of collateral property
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
SR. LOAN PROCESSOR
Rapid Mortgage Company
07.2019 - 12.2020
- Analyzed credit reports to assess risk and ensure that all documentation is accurate and in compliance with standards
- Verified bank statements, tax returns, pay stubs and other documents to ensure accuracy of information provided by applicants
- Collaborated with lenders, brokers and attorneys throughout the entire loan process to meet customer expectations and close loans on time
- Maintained updated knowledge of lending guidelines from various sources including Fannie Mae, Freddie Mac, VA, FHA, USDA and internal underwriting requirements
- Performed detailed calculations of borrower's income, assets, liabilities and overall financial status to determine eligibility for loan approval
- Monitored changes in government regulations related to mortgage banking industry
- Reviewed loan applications for accuracy and completeness, ensuring compliance with all applicable federal, state and agency regulations
MORTGAGE LOAN PROCESSOR
Warsaw Federal Savings and Loan
04.2017 - 07.2019
- Company Overview: Conventional, FHA and VA
- Processed applications completed customer requests and adhered to policies
- Proficiently utilized automated underwriting systems such as DU and LP to determine eligibility for mortgage loans
- Collaborated with team members on complex transactions requiring special attention or expertise
- Identified issues and reported to loan officer for assistance
- Managed application workflow to provide timely approvals and meet lock expiration dates
- Analyzed financial statements and credit reports to verify accuracy
- Applied knowledge of FHA, VA, USDA guidelines when processing mortgage loans
- Conducted credit checks on applicants and reviewed financial statements
- Generated periodic reports to track loan progress and completion
- Reviewed mortgage applications to determine accuracy, completeness, and compliance
- Researched discrepancies between application data and credit reports
- Conventional, FHA and VA
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
CONVENTIONAL MORTGAGE LOAN UNDERWRITER
Ascendum Solutions
11.2016 - 04.2017
- Underwriter for Loan Depot's Wholesale and Retail Lending Divisions
- Managed pipeline effectively by prioritizing tasks efficiently based on due dates or urgency levels
- Conducted comprehensive risk analysis on Conventional loans
- Applied sound judgment when evaluating borrower's ability to repay the loan according to terms presented in the application
- Prepared detailed underwriting summaries for management review
- Assessed financial information to determine borrower's ability to make future payments
- Determined overall loan documentation to verify accuracy, completeness and fraud prevention
- Supported mortgage loan originators and mortgage loan processors in structuring difficult deals
- Evaluated potential exceptions based on extenuating circumstances using sound judgement skills
- Performed in-depth assessment of collateral value through review of appraisals and title reports
- Conducted detailed analysis of applicant's debt-to-income ratio to ensure it meets requirements according to agency guidelines
- Determined credit worthiness and risk associated with borrower based on credit profile
CUSTOMER CARE TEAM MANAGER
BARCLAYCARD US
09.2016 - 11.2016
- Overseeing a team of 15 Relationship Managers in an inbound call center setting
- Responsible for development, corrective action counseling, and monitoring all aspects of production
LOSS MITIGATION/QUALITY CONTROL
Fifth Third Bank
06.2009 - 09.2016
- Conducted a full review/re-underwrite of all “denied” borrower hardship packet requests to ensure the less decision and/or process flow was within CFPB guidelines and Fifth Third Bank's policy
- The reviews include all borrower submitted documentation, file setup procedures, single point of contacts inbound and outbound attempts, management checks, specialist income and expense calculations along with the denial teams manual inputs
- Reviewed customer hardship applications, consumer credit, income and financials on mortgage loans that are 1 to 180+ days delinquent
- Researched client financials to determine the best course of action for loan modifications
- Collaborated with internal departments such as collections, underwriting and servicing teams regarding client accounts
Education
High School Diploma -
Reynoldsburg High School
Reynoldsburg, OH 06.
Skills
- Processing Procedures/Mortgage Loan Processing
- Document Review
- Information Verification
- Proficient in Microsoft and Various LOS
- Residential mortgage lending regulations and Underwriting Guidelines
- Credit Evaluation/Income Calculating/Collateral Review
Nmls Id
1624198
Timeline
SR. LOAN PROCESSOR/CONSUMER HOME EQUITY CONSUMER OPERATIONS
First Federal Lakewood/First Mutual Holding Company
12.2020 - Current
SR. LOAN PROCESSOR
River City Mortgage
01.2020 - 12.2020
SR. LOAN PROCESSOR
Rapid Mortgage Company
07.2019 - 12.2020
MORTGAGE LOAN PROCESSOR
Warsaw Federal Savings and Loan
04.2017 - 07.2019
CONVENTIONAL MORTGAGE LOAN UNDERWRITER
Ascendum Solutions
11.2016 - 04.2017
CUSTOMER CARE TEAM MANAGER
BARCLAYCARD US
09.2016 - 11.2016
LOSS MITIGATION/QUALITY CONTROL
Fifth Third Bank
06.2009 - 09.2016
High School Diploma -
Reynoldsburg High School
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