Daphne Sullivan
Orange,CA
Summary
Detail-oriented professional with extensive experience in high-volume, guest-facing environments. Skilled in coordinating events and managing operations to ensure seamless execution and exceptional guest experiences. Proven ability to foster positive relationships and drive success through effective communication and collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender / Private Event Server
Public Legacy
12.2024 - Current
- Independently manage service for private events and groups of up to 40 guests.
- Coordinate timing, service flow, and guest experience in high-pressure environments.
- Develop and execute craft cocktail menus, demonstrating attention to detail and presentation.
- Maintain extensive product knowledge to deliver tailored recommendations and high-touch service.
Bartender
Pitfire
04.2024 - 01.2025
- Delivered high-volume beverage service while maintaining consistency and accuracy.
- Managed POS transactions and ensured accurate financial handling.
- Maintained compliance with health, safety, and alcohol service regulations.
Brand Ambassador
TrustTree Co
09.2021 - 01.2024
- Represent over 30 individual brands at events, music festivals, in store activations and staff trainings.
- Researched each product's mission, manufacturing, and target audience to provide knowledge of each brand to customers, as well as product samples, informational brochures and branded products.
- Built relationships with customers and employees to drive repeat business and brand loyalty.
Marketing & Social Media Coordinator/ Customer Service Manager
Linx Vapor
11.2021 - 12.2023
- Served as the primary point of contact for customer and business client inquiries.
- Developed and tracked KPIs related to customer satisfaction and engagement.
- Coordinated marketing initiatives and managed contractor relationships.
- Oversaw communications and ensured timely resolution of client concerns.
Host
YardBird Southern Table and Bar
06.2020 - 05.2021
- Managed reservations and guest flow using OpenTable
- Delivered attentive guest service and supported bar operations
- Provided menu knowledge and recommendations
Host Lead
Polly’s Pies
10.2018 - 03.2020
- Trained restaurant employees to prepare baked foods, seat guests, operate cash registers and keep the restaurant clean throughout shifts.
- Welcomed guests and provide accurate wait times and prompt seating.
- Assigned tasks to employees and oversaw opening and closing of cashier station.
Skills
- Event coordination
- High volume service operations
- Customer relationship building
- Brand development
- Marketing campaign development
- Customer service expertise
- Service-oriented mindset
Certification
- Google Digital Marketing and E-commerce Certificate
- HubSpot Inbound Marketing Certification
- California RBS Certification
- California Food Handlers Card
Timeline
Bartender / Private Event Server
Public Legacy
12.2024 - Current
Bartender
Pitfire
04.2024 - 01.2025
Marketing & Social Media Coordinator/ Customer Service Manager
Linx Vapor
11.2021 - 12.2023
Brand Ambassador
TrustTree Co
09.2021 - 01.2024
Host
YardBird Southern Table and Bar
06.2020 - 05.2021
Host Lead
Polly’s Pies
10.2018 - 03.2020