Daphne Urbina
Miami,US
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Cooperative Trainer
Gen Mobile
09.2023 - 11.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Implemented diverse instructional methods, optimizing trainee engagement.
Seasonal Sales Associate
Lush Cosmetics
10.2022 - 01.2023
- Ensured that the shop was clean and that the merchandise was well displayed, and that the company's website was updated with inventory information
- Organized displays and restocked shelves and supplies
- Greeted customers and assisted them in finding items in the store
- Welcomed customers into the store and helped them locate items
- Attended to the needs of customers while also completing assigned tasks.
Retail Store Manager
Hot Topic
03.2022 - 06.2022
- Used strategic merchandising to improve store displays and appearance
- Monitored and corrected inefficient or inaccurate work to maintain team performance
- Routine store inventories were completed by me
- Taught my team members how to use effective strategies to meet operational and sales goals
- Collaborated with the sales, marketing, and management teams to develop solutions and achieve common goals
- Quickly resolved customer service issues
- Recruited and hired qualified candidates to fill open positions.
Beauty Advisor
Morphe
02.2021 - 05.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Applied makeup to clientele to cover imperfections and create new looks
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind
- Promoted sales events and product launches to customers
- Checked physical inventory to maintain product stock levels
- Provided makeup services for weddings, proms and other special events.
Sales Associate
BoxLunch
01.2021 - 02.2021
- Received and displayed product shipments on store retail shelves upon delivery
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Answered product questions with up-to-date knowledge of sales and promotions.
Sales Associate
Steve Madden
01.2020 - 04.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Engaged customers in friendly, professional dialogue to determine needs.
Keyholder
NYX Professional Makeup
09.2018 - 01.2020
- Operated cash register
- Maintained store and maintained appearance
- Set up visually appealing promotional displays
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Addressed employee issues and conflicts to provide input, feedback and coaching.
Barista
Starbucks
07.2018 - 10.2018
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized official and off-menu coffee and tea preparations
- Described menu items to customers and suggested products based on stated preferences.
Education
Cosmetology Education -
Paul Mitchell the School Miami
Kendall, FLPhysical Education Teaching and Coaching -
National Academy Sport Medicine
Miami, FLHigh School -
Southwest Miami Senior High School
Miami, FL01.2017
Skills
- Strong communication
- Problem-solving
- Inventory Management
- Store Operations Oversight
- Payroll Management
- Documentation and Reporting
- Recruiting and Hiring
- Store Opening and Closing
- Customer Service
- Sales Tracking
- Sales Promotion
- Bilingual
- Punctual
- Highly-organized
- Good problem-solving skills
- New Hire Training
License
- 4-40 Customer Representative License
- 2-14 Resident Life
Timeline
Cooperative Trainer
Gen Mobile
09.2023 - 11.2023
Seasonal Sales Associate
Lush Cosmetics
10.2022 - 01.2023
Retail Store Manager
Hot Topic
03.2022 - 06.2022
Beauty Advisor
Morphe
02.2021 - 05.2022
Sales Associate
BoxLunch
01.2021 - 02.2021
Sales Associate
Steve Madden
01.2020 - 04.2020
Keyholder
NYX Professional Makeup
09.2018 - 01.2020
Barista
Starbucks
07.2018 - 10.2018
Cosmetology Education -
Paul Mitchell the School Miami
Physical Education Teaching and Coaching -
National Academy Sport Medicine
High School -
Southwest Miami Senior High School
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