Daphnee Jules
Cape Coral,FL
Summary
Enthusiastic sales and customer service professional with expertise in communication and negotiation. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sales Generalist
Macy’s
Fort Myers, FL
07.2022 - Current
- Boosted sales revenue by identifying and pursuing new business opportunities.
- Developed lasting client relationships through consistent follow-ups and excellent customer service.
- Streamlined sales processes for improved efficiency and increased sales volume.
- Expanded market share with targeted prospecting and strategic marketing initiatives.
- Achieved sales targets consistently by employing effective closing techniques and overcoming objections.
- Resolved customer issues promptly, ensuring high levels of satisfaction and repeat business.
Merchandise Associate
HomeGoods
Cape Coral, FL
10.2021 - 04.2022
- Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customers experience principals and maintaining a clean and organized store environment
- This job taught me how engaging with the customers is important, how to keep calm while the store is busy, and know that it's always to keep the customers happy and comfortable
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Assisted in the training and development of new associates, fostering a positive team environment.
Front Counter Crew Member
Mcdonald’s
Cape Coral, FL
12.2020 - 08.2021
- As a Mcdonald's crew member, I worked in the kitchen preparing food and at the front counter helping customers through the ordering process
- Team member job duties include operating a cash register, running the drive-thru, cooking other items on the menu, cleaning the restaurant, and completing other assigned tasks
- This job taught me how to multitask, do things quickly in a fast paced environment, be a team player, and connect and work well with my coworkers.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Arts - Health Sciences
FSW
Fort Myers, FLHigh School Diploma -
Mariner High School
Cape Coral, FL05.2022
Skills
- I am an active listener, communicator and customer service skills I love trying new things so I'll take a shot at anything I’m a quick problem solver and I will communicate with the customers if there's any issues
- Closing Techniques
- Sales Strategy Development
- Performance Tracking
- Customer Relationship Building
- Goal setting
- Time management
personal information
Age: 21
Timeline
Sales Generalist
Macy’s
07.2022 - Current
Merchandise Associate
HomeGoods
10.2021 - 04.2022
Front Counter Crew Member
Mcdonald’s
12.2020 - 08.2021
Associate of Arts - Health Sciences
FSW
High School Diploma -
Mariner High School