Daphnee Reaves
Bolivia,NC
Summary
Dedicated administrative professional with 15+ years of experience in customer service and office management across healthcare and government sectors. Proven expertise in managing front desk operations, scheduling, and maintaining accurate records. Skilled in utilizing Microsoft electronic medical systems to enhance operational efficiency. Recognized for delivering exceptional customer service and fostering positive relationships with clients and staff.
Overview
15
15
years of professional experience
Work History
Veteran Services Technician
Brunswick County Veteran Services
10.2023 - Current
- Greet visitors, manage multi-line phone system, and route inquiries to appropriate staff while maintaining professional front-desk operations.
- Generated veteran claim forms, assist veterans with benefit questions & services offered.
- Coached veterans through benefits paperwork using clear, empathetic guidance, increasing claimant confidence and smoother claim progression.
Patient Care Coordinator III
Novant Health
Carolina
10.2022 - 10.2023
- Duties consist of scheduling patient appointments in a timely and accurate manner. Providing professional and courteous customer service.
- Reconciliation of daily cash, processing daily trust commerce reporting and daily cash. Audited patient records and insurance documentation to identify discrepancies.
Medical Assistant
Emerge Ortho
Shallotte, NC
12.2014 - 10.2020
- Organized and provided an atmosphere of positive & productive work ethic as a medical assistant.
- Prepared patients for procedures explaining the procedure, gathering necessary supplies, and assisting with positioning.
- Educated patients about medications, procedures and physician’s instructions.
- Provided wound care for orthopedic surgical patients.
Accounts Payable Specialists
Hospice Compassus
Franklin, TN
06.2012 - 10.2012
- Duties on consisted of reconciling monthly statements and transactions to keep records accurate and current.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting. Handled high-volume invoice processing with minimal supervision.
Billing Specialists
Vaco Staffing
Franklin, TN
07.2011 - 02.2012
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing inaccuracy.
Education
No Degree - Organizational Management
Bethel University
Nashville, Tennessee10-2010
Skills
- Customer service
- Workload management
- Works Well Under Pressure
- Multitasking and organization
- Attention to detail
COURSES
Paralegal Course Southeastern Community college Feb 2026 - Apr 2026
Timeline
Veteran Services Technician
Brunswick County Veteran Services
10.2023 - Current
Patient Care Coordinator III
Novant Health
10.2022 - 10.2023
Medical Assistant
Emerge Ortho
12.2014 - 10.2020
Accounts Payable Specialists
Hospice Compassus
06.2012 - 10.2012
Billing Specialists
Vaco Staffing
07.2011 - 02.2012
No Degree - Organizational Management
Bethel University