Administrative Assistant
Open To Work
Daphnee Reaves
County Veteran Services
Bolivia,NC
Work Preference
Desired Job Title
Veteran Services TechnicianPatient Care Coordinator IIIMedical AssistantAccounts Payable SpecialistsBilling SpecialistsWork Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridLocation:
Bolivia, NC, USLeland, NCWilmington, NCOpen to relocation:
NoImportant To Me
Flexible work hoursWork from home option401k match4-day work weekPaid sick leaveStock Options / Equity / Profit SharingHealthcare benefitsCareer advancementPaid time offSummary
Dedicated administrative professional with 15+ years of experience in customer service and office management across healthcare and government sectors. Proven expertise in managing front desk operations, scheduling, and maintaining accurate records. Skilled in utilizing Microsoft electronic medical systems to enhance operational efficiency. Recognized for delivering exceptional customer service and fostering positive relationships with clients and staff.
20
Years of experience
Work History
Veteran Services Technician
2 Years 8 Months- Greet visitors, manage multi-line phone system, and route inquiries to appropriate staff while maintaining professional front-desk operations.
- Maintain accurate records and organize files and calendars to support administrative workflows and appointment scheduling.
- Generated veteran claim forms, assist veterans with benefit questions & services offered.
Patient Care Coordinator III
1 Year- Duties consist of scheduling patient appointments in a timely and accurate manner. Providing professional and courteous customer service.
- Coordinated patient schedules to optimize clinic efficiency and enhance patient flow.
- Facilitated communication between patients and healthcare providers to ensure clarity and understanding.
Medical Assistant
5 Years 10 Months- Organized and provided an atmosphere of positive & productive work ethic as a medical assistant. Facilitated appointments for patients via phone and online.
- Under supervision assisted physician with injections. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Provided wound care for orthopedic surgical patients.
Accounts Payable Specialists
4 Months- Performed detailed reconciliation of monthly statements and transactions to maintain up-to-date financial documentation.
- Facilitated month-end and year-end closing processes to ensure accounting system accuracy.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
Billing Specialists
7 Months- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Education
Organizational Management
Skills
Productivity (Experienced)
Notary (Beginner)
Administrative experience (Experienced)
Attention to detail
Data entry
Customer service
Works Well Under Pressure
Multitasking and organization
Critical thinking
Customer relations
Computer proficiency
Call center experience
Problem resolution
Relationship building
Professional telephone demeanor
Microsoft outlook
Scheduling
Paperwork processing
Order processing
Appointment scheduling
Administrative support
Timeline
Veteran Services Technician
County Veteran Services
10.2023 - Current
Patient Care Coordinator III
Novant Health
10.2022 - 10.2023
Medical Assistant
Emerge Ortho
12.2014 - 10.2020
Accounts Payable Specialists
Hospice Compassus
06.2012 - 10.2012
Billing Specialists
Vaco Staffing
07.2011 - 02.2012
Bethel University
Organizational Management