Daphney Jean
Atlanta,GA
Summary
Social services professional with extensive experience supporting vulnerable populations through crisis intervention, investigations, and case management. Currently pursuing a Master of Science in Human Resource Management with a growing focus on employee relations, workplace investigations, and organizational leadership. Recognized for strong communication, policy interpretation, and conflict resolution skills in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Intake Specialist
Adult Protective Services (APS) – Central Intake
Atlanta, GA
02.2023 - Current
- Conduct intake interviews and assess reports of abuse, neglect, and exploitation.
- Determine case eligibility based on APS policy and risk assessment criteria.
- Document investigations and interventions in Harmony with accuracy and compliance.
- Provide referrals and resources for cases not meeting APS criteria.
- Review case history and communicate with stakeholders to support decision-making.
Customer Service Representative III
Division of Family and Children Services (DFCS)
Atlanta, GA
06.2022 - 02.2023
- Assessed reports of child abuse and neglect through intake interviews and screenings.
- Determined case eligibility and documented findings per agency guidelines.
- Provided support and guidance to reporters and internal staff.
Customer Service Agent
Focus Atlanta
Atlanta, GA
12.2021 - 06.2022
- Assisted clients with SNAP, TANF, and Medicaid applications via phone.
- Collected and entered client data into the Georgia Gateway system.
- Supported non-English speakers using interpreter services.
Customer Service Agent
Chime Solutions
01.2021 - 01.2022
Social Services Specialist II
Division of Family and Children Services
Marietta, GA
09.2019 - 03.2021
- Managed caseloads involving domestic violence, substance abuse, and mental health.
- Conducted investigations, developed service plans, and coordinated resources.
- Prepared reports and collaborated with legal teams on case outcomes.
Server / Trainer
Barcelona Wine Bar
01.2017 - 01.2020
Education
Master of Science - Human Resource Management
Western Governors University
07-2026
Bachelor of Social Work - undefined
Clark Atlanta University
01-2019
Skills
- Employee Relations and Conflict Resolution
- Investigations
- Case Managements
- Crisis Intervention
- HR Compliance
- Policy Interpretation
- Bilingual: English & Haitian Creole Spanish (working knowledge)
- Case Documentation
Timeline
Intake Specialist
Adult Protective Services (APS) – Central Intake
02.2023 - Current
Customer Service Representative III
Division of Family and Children Services (DFCS)
06.2022 - 02.2023
Customer Service Agent
Focus Atlanta
12.2021 - 06.2022
Customer Service Agent
Chime Solutions
01.2021 - 01.2022
Social Services Specialist II
Division of Family and Children Services
09.2019 - 03.2021
Server / Trainer
Barcelona Wine Bar
01.2017 - 01.2020
Bachelor of Social Work - undefined
Clark Atlanta University
Master of Science - Human Resource Management
Western Governors University