Daphney Paul
Brooklyn
Summary
Dedicated Social Worker with 9 years of experience providing exceptional professional care and advocacy for individuals and families facing various challenges. Committed to empowering clients and enhancing their well-being through effective intervention strategies.
Overview
17
17
years of professional experience
Work History
Social Worker/ Training and Compliance Coordinator
Met Council (DFTA Elder Justice Program)
01.2023 - Current
- Assisted in interviewing prospective candidates to enhance team recruitment efforts.
- Conducted monthly supervisory meetings with caseworkers and social workers to review ongoing cases and provide support.
- Resolved employee dilemmas to maintain a positive and productive work environment.
- Compiled data for the DFTA audit, ensuring compliance and accuracy.
- Prepared yearly employee evaluations to assess performance and development.
- Trained new hires on utilizing the STARS database, understanding Department of Aging standards, and writing case notes in accordance with DFTA guidelines.
- Conducted outreach presentations at senior centers and social service agencies across South Brooklyn to engage potential clients.
- Delegated tasks and assigned new cases to optimize workflow and staff efficiency.
- Ensured accurate data entry in STARS and Salesforce, meeting all DFTA standards.
- Oversaw day-to-day operations and staff management to maintain high service levels.
- Provided direct client services to a caseload of 20-30 clients, addressing their individual needs.
- Assisted elder abuse clients with benefits applications, including housing applications and financial assistance through various programs.
- Made appropriate referrals to support client needs effectively.
- Conducted individual and joint home visits as necessary to assess client situations.
- Accompanied and advocated for clients at Family Court, Mental Hygiene Court, Housing Court, and other relevant sites.
- Completed client intakes, elder abuse screenings, and entered data into STARS (Peer Place) and Salesforce.
- Participated in monthly interdisciplinary meetings to collaboratively address challenging cases.
- Supported program manager and senior director with various administrative and operational tasks.
MSW Social Worker
JASA/LEAP (legal Elder Abuse Program)
02.2016 - 01.2023
- Facilitated referrals to agencies such as Coalition for the Homeless, APS, Meals on Wheels, and ACS based on individual client needs.
- Utilized motivational interviewing techniques to assess clients' readiness for change, assisting them in decision-making and safety planned.
- Provided crisis intervention and support to clients in urgent situations.
- Assisted older adults in Kings County Family Court by drafting protection orders, offering counseling throughout the legal process, and coordinating service delivery of the orders of protection.
- Delivered in-office, in-home, and virtual counseling, psycho-education, and case management to older adults experiencing various forms of abuse across Brooklyn.
- Maintained accurate client records by entering case notes and psychosocial data into the Peer Place (S.T.A.R.S) database.
- Evaluated clients’ mental capacity to ensure informed decision-making.
- Conducted monthly wellness checks for 30-40 clients in alignment with Department of Aging standards.
- Executed intakes at Family Justice Center for domestic violence seniors, collaborating with social service agencies for streamlined referrals.
America Reads Tutor
Strong Place for Hope Day Care
02.2014 - 09.2014
- Provided individualized tutoring for children aged 2-3 to foster and enhance early reading skills.
- Facilitated daily exercises, including coloring and reading activities, to support children's learning and development.
- Maintained a clean and organized classroom environment by regularly cleaning activity areas and updating bulletin boards and educational materials.
- Assisted teachers in organizing books and planning theme-based lessons, contributing to a cohesive and engaging learning experience.
Day Care Tutor/Teacher Assistant
Golden Group Family Day Care
07.2008 - 01.2009
- Responded to inquiries from parents and external services via phone, providing timely and informative assistance.
- Supervised children aged 1-5 during lunch and recreational activities, ensuring a safe and engaging environment.
- Tutored children in subjects including Math and English, tailoring lessons to meet individual learning needs.
- Managed diaper changes and accompanied classes on field trips, ensuring the safety and well-being of all children.
Clerical Worker
New York City Housing Authority, NYCHA
07.2007 - 08.2007
- Performed a variety of administrative tasks, including filing, answering phone calls, and managing correspondence.
- Entered resident information into the computer system, ensuring accuracy and confidentiality.
- Prepared and mailed interview invitations to residents for housing assessments.
- Welcomed guests and organized schedules for interviews, enhancing the overall experience.
- Collaborated with team members under supervisor guidance to develop strategies for improving customer service.
Education
Master of Social Work -
Stony Brook University
New York, NY05.2018
Bachelor of Arts in Social Work -
Long Island University – Brooklyn Campus
Brooklyn, NY05.2015
Timeline
Social Worker/ Training and Compliance Coordinator
Met Council (DFTA Elder Justice Program)
01.2023 - Current
MSW Social Worker
JASA/LEAP (legal Elder Abuse Program)
02.2016 - 01.2023
America Reads Tutor
Strong Place for Hope Day Care
02.2014 - 09.2014
Day Care Tutor/Teacher Assistant
Golden Group Family Day Care
07.2008 - 01.2009
Clerical Worker
New York City Housing Authority, NYCHA
07.2007 - 08.2007
Master of Social Work -
Stony Brook University
Bachelor of Arts in Social Work -
Long Island University – Brooklyn Campus
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