Daphney Soriano
The Bronx
Summary
Customer-focused professional with experience in fast-paced retail and hospitality settings. Proven ability to enhance customer satisfaction and operational efficiency through effective teamwork and communication. Strong problem-solving skills and adaptability contribute to seamless collaboration with diverse teams.
Overview
8
8
years of professional experience
Work History
Team Member
Amazon
The Bronx
10.2023 - Current
- Trained new hires on warehouse procedures and equipment operation, enhancing team readiness and safety compliance.
- Facilitated loading and unloading of shipments, prioritizing safe handling of items to minimize damage.
- Organized warehouse layout for efficient storage and retrieval of products.
- Ensured inventory accuracy through regular cycle counts and stock checks, supporting operational reliability.
JFK Security Officer
Allied Universal Security Services
Queens
02.2020 - 06.2023
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted regular patrols to deter unauthorized access and maintain order.
- Guarded restricted areas to prevent unauthorized entry.
- Utilized surveillance systems to monitor activities.
- Maintained accurate logs of all security related activities.
Tech Sales Associate
Staples
The Bronx
11.2017 - 01.2020
- Assisted customers in selecting technical products based on needs and specifications.
- Collaborated with sales team to develop effective strategies for client outreach.
- Maintained accurate records of sales interactions and customer feedback in CRM system.
- Created detailed reports on sales performance metrics for management review.
- Monitored inventory levels of all products sold by company.
Education
GED -
CUNY Prep
The Bronx, NY06-2018
Some College (No Degree) - Criminal Justice
Hostos Community College
Bronx, NY03-2026
Skills
- Customer service
- Inventory management
- Warehouse organization
- Surveillance monitoring
- Equipment training
- Report writing
- Time management
- Attention to detail
- Spanish
Timeline
Team Member
Amazon
10.2023 - Current
JFK Security Officer
Allied Universal Security Services
02.2020 - 06.2023
Tech Sales Associate
Staples
11.2017 - 01.2020
GED -
CUNY Prep
Some College (No Degree) - Criminal Justice
Hostos Community College