Summary
Overview
Work History
Education
Skills
Websites
All Inclusive Award
Timeline
Generic

Daphney Walker

Summary

With a strong foundation in values such as respect, courage, and diligence instilled by my family, I have successfully navigated the job market and progressed in various fields. Drawing from life experiences and a professional background, I have honed skills in employee management, technology utilization, and resourcefulness. As a logistics and warehouse operations professional, I excel in fulfillment roles. Renowned for reliability and adaptability, I ensure seamless workflows and consistently meet targets. Thriving as a team player, I prioritize efficiency and collaboration. Proficient in inventory management, order processing, and safety protocols, I bring a comprehensive skill set to any organization. Currently, my passion lies in seeking advancement within my current role while also finding opportunities that contribute to both career growth and personal development.

Overview

11
11
years of professional experience

Work History

AFE Pack Specialist/Learning Ambassador

Amazon
09.2023 - Current
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
  • Assisted in training new hires on company procedures, fostering a supportive learning atmosphere that helped improve productivity levels.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Evaluated root causes of recurring issues in the outbound process, developing corrective actions and preventive measures to minimize future occurrences.

Senior Technical Specialist

Concentrix
09.2021 - 09.2023
  • Improved customer satisfaction by resolving complex technical issues in a timely manner.
  • Developed expertise in various software applications and hardware devices to address diverse customer needs effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.

Production Operator

Chrysler
08.2020 - 08.2021
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Participated in training sessions to enhance skills and knowledge.
  • Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.

Team Lead/Real Time Analyst/Command Center Analyst

General Motors
01.2018 - 08.2020
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
  • Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
  • Optimized schedules, forecasts and other tools to present to management.
  • Fostered strong relationships with external partners such as vendors or service providers, ensuring timely support when needed to maintain optimal command center functioning.
  • Played a pivotal role in numerous incident response efforts, providing critical analysis and guidance to cross-functional teams during high-pressure situations within the realm of command center operations.

Cashier/Sales/Stock/Assistant Manager of Operations

Mr. Alan's Shoes & Sportswear
07.2014 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Courtesy Clerk

The Kroger Co.
07.2013 - 07.2014
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.

Education

High School Diploma -

Grosse Pointe North
Grosse Pointe Woods
01.2014

Skills

  • Courageous
  • Efficient
  • Diligent
  • Resourceful
  • Goal-oriented mindset
  • Brand representation
  • Dependable and reliable
  • Problem-solving abilities
  • Team Coordination
  • Multitasking Abilities
  • Collaborative learning
  • Training facilitation

All Inclusive Award

During the busy peak season of last year, I was awarded the All Inclusive Award, for embodying our values of inclusivity and representation, and making our site a safe place for each Amazonian to be their authentic self at work. It was presented to me on the 11th day of December 2023 By Deanna Bandlien.

Timeline

AFE Pack Specialist/Learning Ambassador

Amazon
09.2023 - Current

Senior Technical Specialist

Concentrix
09.2021 - 09.2023

Production Operator

Chrysler
08.2020 - 08.2021

Team Lead/Real Time Analyst/Command Center Analyst

General Motors
01.2018 - 08.2020

Cashier/Sales/Stock/Assistant Manager of Operations

Mr. Alan's Shoes & Sportswear
07.2014 - 01.2018

Courtesy Clerk

The Kroger Co.
07.2013 - 07.2014

High School Diploma -

Grosse Pointe North

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