Daphnis Novoa

• Configures hardware, devices, and software to establish efficient employee workstations.
• Manages inventory of hardware and software, ensuring timely updates and replacements.
• Maintains servers and systems to ensure network functionality during peak periods.
• Addresses end-user problems promptly, delivering exceptional customer service.
• Collaborates with departments to provide customized technology solutions for specific challenges.
• Trains employees on new technologies, enhancing organizational competency levels.
• Responds to support requests from end-users, guiding individuals through troubleshooting steps.

• Maintained the United Nations Forum on Forests (UNFF) website, as well as updated division website using Dreamweaver software.

• Liaised with users of UNFF website to provide support. These actors included: national governments, UN delegates, international organizations, and NGOs and other Major Groups.

• Provided support in desktop publishing: prepare artwork, tables, graphs and presentations using available desktop publishing applications (MS Power-Point, MS Excel, MS Publisher, and Adobe Photoshop and Illustrator.)

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. During this time, I worked at UN Capital Master Plan and at the UN Monitoring, Verification and Inspection Commission (UNMOVIC). In both offices I handled confidential information of highly political sensitivity.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital organization information. At the UN Capital Master Plan, I created an updated filing system of the architectural diagrams needed for the refurbishment of the United Nations Secretariat building. I also developed the internal intranet page for the office, and collaborated to the design of the external website that was created from scratch.
• At UNMOVIC, I liaised with its international inspectors for the proper archiving of highly sensitive information. One of my responsibilities consisted in the proper handling and disposal of expired contracts from the Office for the Iraqi Programme (that depended from UNMOVIC). I processed over 200,000 pages of expired contracts according to strict UN guidelines in place at that time.

• Designed logos and apparel graphics for clothing line owned collaboratively with my brothers.

• Developed themes for trade show booths, enhancing brand visibility nationwide.

• Facilitated retrieval of incoming telex messages and composed outgoing correspondence.

• Managed sending, receiving, and distribution of faxes to senior management.