DAQOUYA STINSON
Peoria,IL
Summary
Project Coordinator with 8+ years of experience supporting remote operations, stakeholder communication, workflow management, and cross-functional teams. Certified in Google Project Management with a proven ability to organize projects, manage documentation, improve processes, and keep initiatives on schedule. Strong background in business operations, compliance, customer engagement, and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Support Assistant
CorVel
01.2025 - Current
- Coordinate high-volume claims workflows and documentation processes in a fully remote environment.
- Serve as a key point of contact between claimants, employers, attorneys, and internal teams.
- Analyze records and maintain accurate documentation while ensuring compliance and confidentiality.
- Train and mentor new team members on procedures, systems, and quality standards.
- Support operational efficiency through organization, communication, and process management.
Customer Representative
Maryland Department of Human Services
10.2023 - 10.2024
- Managed complex customer inquiries while maintaining professionalism in high-volume environments.
- Explained policies and procedures to clients and assisted with eligibility-related processes.
- Documented interactions and maintained accurate case records.
- Built trust with customers through active listening and problem resolution.
Customer Account Specialist
Barclays
04.2021 - 07.2023
- Resolved customer account concerns and maintained strong customer satisfaction levels.
- Verified account information and supported benefit and coverage inquiries.
- Worked in a fast-paced environment requiring accuracy, organization, and adaptability.
Billing Representative II
Comcast
07.2019 - 04.2021
- Managed billing issues, appeals, account reviews, and customer retention efforts.
- Performed account audits and identified opportunities for process improvement.
- Negotiated payment solutions and maintained positive customer relationships.
Application Processor
Adecco
11.2017 - 07.2019
- Processed high-volume data entry and application reviews, ensuring data integrity and compliance.
- Maintained database accuracy, contributing to overall quality assurance and reliability of information.
- Managed confidential information while consistently achieving productivity targets.
Education
Associate of Applied Science (A.A.S.) - Business
Illinois Central College
East Peoria, IllinoisSkills
- Project Coordination
- Project Scheduling
- Stakeholder Management
- Process Improvement
- Documentation Management
- Cross-Functional Collaboration
- Meeting Coordination
- Risk Management
- Status Reporting
- Microsoft Excel
- Google Workspace
- Remote Team Support
Websites
Certification
- Google Project Management Professional Certificate
- HubSpot Inbound Marketing Certification
- Microsoft Office Specialist (Excel)
- QuickBooks Certified User
- Associate Professional in Human Resources (aPHR)
Timeline
Claims Support Assistant
CorVel
01.2025 - Current
Customer Representative
Maryland Department of Human Services
10.2023 - 10.2024
Customer Account Specialist
Barclays
04.2021 - 07.2023
Billing Representative II
Comcast
07.2019 - 04.2021
Application Processor
Adecco
11.2017 - 07.2019
Associate of Applied Science (A.A.S.) - Business
Illinois Central College