DaQouya Stinson
Newark,DE
Summary
Work well with management staff and personnel at all levels. I feel equally comfortable dealing with customers, vendors, and the public. I have excellent written and verbal communication skills, public speaking, and organizational experience. I also have the proven ability to initiate and accomplish tasks independently. Solid skills in multitasking, time, and money management. As an employee currently, who is passionate about excellence, precision, customer service, and quality I am confident I would be a great fit for any position.
Overview
6
6
years of professional experience
Work History
CEO/Social Media Manager
Kandle Treats
Newark, DE
05.2019 - Current
- Acted as the face of the company to customers, providing exceptional service and exceeding customer satisfaction targets by 40%
- Paid strict attention to detail, greatly reducing downtime related to production and external vendor delays
- Handled the late/light order approval process for late order requests to process and ship under standard lead time
- Demonstrated product and service usage to help customers get the most from their purchases
- Reduced customer support requests by 10% by engaging with customers on social media whenever they had product issues
- Forecasted social media trends, interactions, and behaviors to determine how to most effectively interact with guests via social media resulting in increased engagement and brand favorability by over 15% each month
- Sliced, segmented, and analyzed past data for useful information and planned marketing strategy for the website growth.
Customer Account Executive
Barclays
Wilmington, DE
05.2021 - 08.2023
- Reviewed customer account reports and followed up to ensure any flags/concerns were noted proactively
- Gaining over 50% of the top customer survey satisfaction reports during peak hours when the call volume could be unpredictable
- Processed credit card applications for bank clients and sent client qualifications to underwriting staff for credit approval
- Upselling of products and services processing upgrades and side grades as requested
- Reviewing insurance policy terms to determine whether a particular procedure or service is covered by insurance
- Achieved a 99.5% customer approval rating with a compassionate and empathetic approach.
Billing Representative Level II
Comcast
Newark, DE
08.2019 - 05.2021
- Charged posting, claims processing, rejections, payment posting, denials, corrected claims, and appeals
- Assisted in internal audits, and helped reduce discrepancies by 32% by updating documentation and performing more frequent reconciliations
- Located and monitored overdue accounts in a variety of automated systems
- Arranged for debt repayment or established repayment schedules, based on customers' financial situations
- Charting all account activity on systems, including any pay source changes
- Demonstrate a solid understanding of our various products and services to ensure an accurate description is provided to customers, ensuring quality sales and retention.
Application Processor / Data Entry
Adecco
Newark, DE
12.2017 - 08.2019
- Solely in charge of the printer, Shipping account, Iron Data creation, distribution, inventory, and technical support
- Processed over 2,000 customer orders per month, including payment logs and refunds
- Processed applications in correct batches to be routed out to the appropriate departments
- Inputted application information into the system for processing
- Ensured all documentation was completely accurate, verified, and complied with company policy.
Education
General Educational Diploma -
Metro Community Development Inc.
Skills
- Quality Assurance
- Product Testing
- Vendor Management
- Contract Negotiation
- Emotional Intelligence
- Resource Allocation
- Prioritization
- Risk Management
- Mitigation
- Search engine optimization
- Social media advertising
- Business Planning
- Financial Oversight
Timeline
Customer Account Executive
Barclays
05.2021 - 08.2023
Billing Representative Level II
Comcast
08.2019 - 05.2021
CEO/Social Media Manager
Kandle Treats
05.2019 - Current
Application Processor / Data Entry
Adecco
12.2017 - 08.2019
General Educational Diploma -
Metro Community Development Inc.