DaQuain Mercer-Bilbry
Tacoma ,WA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accomplished Telecommunications professional skilled in coordinating systems upgrades, software and hardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion.
Overview
5
5
years of professional experience
Work History
25Q Multichannel Transmission Systems Operator
DFAS
Tacoma, WA
09.2018 - 10.2023
- Conducted routine maintenance checks on equipment to ensure proper functioning.
- Performed tests on antennas and cables to detect any malfunctions or faults in the system.
- Resolved customer complaints regarding signal quality or reception issues.
- Operated various types of computer-aided control consoles.
- Diagnosed complex problems related to the transmission system's performance.
- Ensured that all safety procedures were followed during operations.
- Provided support to maintain, troubleshoot and repair multichannel transmission systems.
- Performed analysis of communications signals using specialized software programs.
- Maintained records of all transmissions received and sent out.
- Monitored multiple communication channels for any irregularities or technical issues.
- Installed, configured and tested network hardware components such as routers, switches, modems and amplifiers.
- Checked for interference from other sources on designated frequency bands.
- Configured radio frequencies according to established protocols and standards.
- Verified accuracy of data being transmitted over various networks.
- Supported end-users with network and device troubleshooting and diagnosis.
- Communicated with end-user to address device problems and implement technical or procedural solutions.
Education
Associate of Arts -
Bates Technical College
Tacoma, WASkills
- Satellite Communications
- Advanced Troubleshooting
- Network Security
- Software Configuration
- Security Clearance
- Adaptability and Flexibility
- Preventive Maintenance
- Equipment Maintenance
- System Testing
- Advanced troubleshooting
- Hardware Installation
- Security clearance
- Device configuration
- Time Management
- Timely project completion
- User Support
- Equipment Installation
- Inventory Coordination
- Attention to Detail
- Teamwork and Collaboration
Affiliations
- Currently in school for welding at Bates Technical College
- Serving my MSO in Active-Reserves for the time-being
Accomplishments
- Army Achievement Medal
- Army Commendation Medal
- Deans List
- Presidents List
Timeline
25Q Multichannel Transmission Systems Operator
DFAS
09.2018 - 10.2023
Associate of Arts -
Bates Technical College
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