Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Client Support Specialist
UTX.Inc
08.2023 - 11.2023
Diagnose and repair or upgrade devices
Document changes and status of devices
Troubleshoot basic computer or phone problems
Inventory management and quality assurance.
Information Technology Trainee
NPower
02.2023 - 07.2023
IT concepts and terminologies
Customer support and communication
Professionalism and business ethics.
Associate
YMCA
06.2021 - 08.2021
Zoom Conferencing and Team Building
Coordination and Collaboration.
Associate
YMCA
06.2020 - 08.2020
Zoom Conferencing and Team Building
Coordination and Collaboration.
Education
Cybersecurity - Cybersecurity Analyst
Coursera
Online
02.2024
IT - Information Technology
ComopTIA
Baltimore, MD
05.2023
IT Support - IT
Coursera
Online
03.2023
High School Diploma -
Forest Park High School
Baltimore, MD
05.2022
Skills
Leadership Qualities
SIEM management
Desktop Technical Support
Hardware Configuration
Teamwork and Collaboration
Documentation And Reporting
Leadership Experience
JROTC Certificate, Christine Wormuth, Secretary of the US Army
References
James Sheets, NPower Career Placement, 301-409-7060, james.sheets@npower.org
Temple Stokes, Social Support Manager, 443-453-0757, temple.stokes@npower.org